Intern (Client Services) at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Intern (Client Services)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for a proactive and detail-oriented Client Services Intern to join our team.
• This role offers an excellent opportunity to gain hands-on experience in client relationship management, customer support, and service delivery.
• As a Client Services Intern, you will work closely with the client services team to ensure customer satisfaction and support the organization’s operational goals.

Responsibilities

• Client Communication: Assist in responding to client inquiries via email, phone, or chat, ensuring prompt and professional communication.
• Account Management: Support account managers in maintaining client relationships by providing updates, resolving issues, and ensuring client needs are met.
• Customer Support: Help troubleshoot and resolve client concerns, escalating issues to senior team members when necessary.
• Data Management: Update and maintain client records in CRM systems, ensuring all information is accurate and up-to-date.
• Reporting: Assist in preparing reports on client feedback, service metrics, and other performance indicators.
• Onboarding Support: Help onboard new clients by providing information, resources, and guidance on services offered.
• Collaboration: Work with internal teams, such as marketing and product development, to address client needs and improve services.
• Process Improvement: Identify areas for improvement in the client services process and suggest enhancements.

Requirements

• Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field. (Recent graduates are welcome to apply.)
• Strong verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM tools like Salesforce or HubSpot is a plus.
• Strong problem-solving skills and attention to detail.
• A positive attitude and eagerness to learn.

Application Closing Date
31st March, 2025.