Manager, Key Account (Junior) at DP World

DP World - We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,100 employees spanning 74 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We are recruiting to fill the position below:

Job Title: Manager, Key Account (Junior)

Location: Lagos
Employment Type: Full Time

Job Function

• To support in the management of corporate branding and various marketing services for the visibility of the company’s services, awareness and all other initiatives that will improve the corporate standing of the organization with all its stakeholders.
• To maintain client-business relationships, provide service enlightenment, profile existing clients, manage key accounts and customer experience, and maximize sales opportunities with the aim of increasing profitability for the Business Unit.

Key Performance Areas

• Expansion of current client’s footprint in warehouses across the country to meet BU FY utilisation and revenue targets.
• Conducting, negotiating, and implementing rate escalations to grow BU revenue to meet desired targets.
• Supports the BU finance team, when required, to improve the Accounts Receivable position employing required tactics with clients.
• Support in ensuring growth in utilisation of MDS assets
• Collaboration with other departments to determine the most efficient and cost-effective rate to deliver on BU profitability targets.
• Revision of client billing methodology, applicable rates and implementation of revised methodologies and rates to deliver on BU profitability targets.
• Identification and management of commercial risks pre, during and post service engagement prior to contract execution
• Supports the identification and update of client related commercial risks for the BU.
• Farming out new business with current clients to grow BU revenue.
• Contributing to the development of logistics solutions to meet clients’ evolving needs.
• Conducting contract negotiations with current clients during upselling engagements.
• Conducting, implementing, and updating account planning activities.
• Supporting in the formulation and implementation of client retention strategies.
• Building, maintaining, and sustaining sound professional relationships with Key Accounts.
• Resolution of clients’ issues and complaints to enhance customer experience and improve customer satisfaction.
• Conducting/Participating in business reviews with Key Accounts
• Conducting engagements with clients on required frequencies (physical & virtual).
• Conducting customer satisfaction surveys; analysing and identifying continuous improvement initiatives to enhance BU performance.
• Support in implementing the BU Marketing & Comms activities.
• Support in the implementation of all corporate communication activities.
• Work with BU CRM-Marketing Manager to review and align on comms for company website, social media platforms and BU communications to feature in the Group bulletin.
• Supports the development and execution of the BU Marketing strategy.
• Support with the management of BU Marketing budget
• Supports in driving BU branding initiatives and implements across facilities and assets nationwide.
• Attending conferences, seminars, workshops, and industry / professional functions for networking, enhancing business and market intelligence, gathering industry intelligence and to promote the brand.
• Planning and organisation of corporate events
• Support in the Initiation and coordination of all BU Corporate Social Initiatives.
• Work with the CRM- Marketing Manager to implement the initiatives planned for the FY.
• Support the implementation of the SSA Sustainability strategy in the BU.
• Support in the management of BU Corporate Social Initiatives budget.

Qualifications Required

• A Bachelor’s Degree in Marketing or any Management course.

Experience and Skills Required:

• Minimum of 3 years post-graduate experience
• Marketing
• Relationship management (Clients and Vendors)
• Business development.
• Supply Chain Management.

Application Closing Date
Not Specified.