Quality Improvement Officer at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

We are recruiting to fill the position below:

Job Title: Quality Improvement Officer

Location: Lagos
Employment Type: Full Time

Summary

• To coordinate the quality improvement activities and projects in Lagoon hospitals.

Role Responsibilities

• Monitor and audit compliance with standard operating procedures and policies.
• Collate and analyze hospital data relevant to the Hospitals Clinical Scorecard and Medical Process Assurance Audits.
• Develop strategies under the direction of the Quality Manager to improve the quality of data obtained.
• Support audit compliance with standard operating procedures and policies.
• Participate in the development of Hospital policies and procedures. 
• Participate in developing, implementing, and maintaining mechanisms to track and evaluate the effectiveness of the quality assessment / performance improvement program.
• Provide support towards preparation for regulatory surveys annually and JCI surveys every three years.
• Function as a resource for staff training to ensure integration of hospital wide performance improvement initiatives.
• Provide comprehensive orientation program for new employees as necessary and evidenced by the orientation schedules.
• Participate in departmental quality improvement projects.
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.

Key Result Areas/ Performance Goals:

• Number of planned audits completed in resident facility.
• Quality of data provided.
• Number of quality improvement initiatives championed in resident facility.
• Reporting within TAT

Job Qualifications

• Bachelor’s Degree or equivalent in Health Sciences or related field. 
• Postgraduate degree in Public Administration / Public Health or Healthcare Administration will be an added advantage.
• Professional Qualification: IASSC or ASQ Certifications - Yellow belt is desirable. 
• Certified Professional in Healthcare Quality® (CPHQ) is desirable
• Experience (Dimension and No of years): 3 to 5 years’ experience interacting with quality indicators. 
• Knowledge of quality assurance is an advantage. 
•  Expert level use of Electronic Medical Records (EMR).

Core Competencies:

• Analytic and computer skills including use of statistical process control charts. 
• Knowledgeable and experienced in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects.
• Ability to work collaboratively with physicians, staff, and external organizations. 
• Leadership and organizational skills 
• Strong communication and presentation skills, training/meeting facilitation skills a plus. 
• Ability to multitask.

Behavioral Competencies:

• Empathetic, Ethical, Knowledge-Driven, Innovative and Accessible 
• Self-motivated 
• Ability to work efficiently within timelines.
• Good interpersonal and communication skills.

Application Closing Date
Not Specified.