Customer Service / Sales Representative at the Acclivial Travellers Escapade Limited (TATAgency Limited)

The Acclivial Travellers Escapade Limited  (TATAgency Limited) is a travel agency incorporated on the 22ndof November, 2019to provide exceptional travel services such as: visa processing, school services, birth services, flight booking, travel insurance, and more to people with any travel needs either locally or internationally.

We are recruiting to fill the position below:

Job Title: Customer Service / Sales Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our team.
• As a Customer Service/Sales Representative, you will be the first point of contact for our clients, providing exceptional customer service and support in booking travel arrangements and addressing inquiries and concerns.

Responsibilities

• Handle incoming calls, emails, and messages from clients regarding travel inquiries, flight bookings and general inquiries.
• Provide accurate information and assistance to clients regarding travel destinations, flights, accommodations, and travel policies.
• Process bookings, reservations, and payments accurately and efficiently.
• Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to the appropriate department when necessary.
• Maintain up-to-date knowledge of travel products, services, and industry trends.
• Assist with administrative tasks, including data entry, filing, and maintaining customer records.
• Collaborate with other team members to ensure seamless coordination and delivery of exceptional customer service.

Qualifications

• Bachelor's Degree in Mass Communication, Marketing or any related field with 1 - 2 years of experience.

Requirements:

• Proven customer service experience in a similar role, preferably within the travel industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Exceptional problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Salary
N120,000 Monthly.

Application Closing Date
10th February, 2025.