Database / Customer Relations Officer at Rainbow Heritage Group Limited

Rainbow Heritage Group Limited is a company involved in various fields, including real estate development (residential and commercial), construction solutions, infrastructure development,facility management and project management. It operates in Nigeria and the United Kingdom, with a focus on projects in Port Harcourt and its surrounding area. Our vison is "To be the preferred urban and real estate group providing customized sustainable solutions driven by innovation and technology".

We are recruiting to fill the position below:

Job Title: Database / Customer Relations Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Key Responsibilities
Database Management:

• Ensure the proper storage, organization, and retrieval of construction project data, client information, and other business-critical documents.
• Regularly update and maintain the company’s CRM (Customer Relationship Management) system.
• Ensure data accuracy, consistency, and security, and address any discrepancies or issues.
• Generate reports and analyze data trends related to customer interactions and project progress.
• Provide support for database queries and troubleshooting.

Customer Relations:

• Serve as the main point of contact for clients, addressing their queries, concerns, and requests in a professional and timely manner.
• Maintain strong, long-term relationships with clients and ensure their needs are met throughout the project lifecycle.
• Collaborate with project managers and teams to ensure client expectations are being met or exceeded.
• Provide feedback from clients to relevant departments for improvement and innovation.
• Assist with onboarding new clients, providing them with relevant project details, timelines, and expectations.

Project Support:

• Work closely with project managers to track project progress and client satisfaction.
• Assist in the preparation of project reports and documentation for clients.
• Ensure client preferences and feedback are communicated to the relevant teams to ensure smooth execution of projects.

Customer Satisfaction:

• Ensure timely follow-up with clients to measure satisfaction and resolve any issues or complaints.
• Suggest improvements based on feedback and insights gathered from clients.
• Organize customer satisfaction surveys and report findings to management.

General Administrative Tasks:

• Maintain and update company records related to clients, projects, and databases.
• Assist with the scheduling and coordination of meetings between clients and construction teams.
• Provide administrative support to other departments as needed, ensuring smooth office operations.

Qualifications

• Bachelor’s Degree in Business Administration, Information Technology, Marketing, or a related field. Masters degree is an added advantage.
• Previous experience in database management, CRM systems, or customer service roles (preferably in the construction industry).
• Strong understanding of database software (e.g., SQL, Microsoft Access) and CRM platforms (e.g., Salesforce, HubSpot).
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Knowledge of construction industry processes is a plus.

Preferred Skills:

• Experience in customer service or client relations within the construction or real estate sectors.
• Proficiency in project management tools (e.g., Microsoft Project, Trello).
• Basic knowledge of construction terminology and processes.

Application Closing Date
7th February, 2025.