Collections Intern at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Collections Intern

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Collections Intern will support the collections team in managing overdue accounts, assisting customers with payment arrangements, and maintaining accurate records.
• This internship provides hands-on experience in debt recovery, customer service, and financial account management, making it ideal for students or recent graduates interested in finance, accounting, or customer relations.

Key Responsibilities
Assist in Debt Collection Activities:

• Contact customers via phone, email, and SMS to remind them of overdue payments.
• Support in negotiating payment arrangements under supervision.
• Follow up on outstanding accounts and document customer interactions.

Customer Support & Account Management:

• Provide assistance to customers by explaining payment options and resolving basic queries.
• Escalate complex cases to senior collections officers as needed.
• Maintain a professional and empathetic approach when dealing with customers.

Data Entry & Record Keeping:

• Update customer payment records and collection notes in the system.
• Ensure all customer information is accurate and up to date.
• Assist in generating reports on outstanding debts and collection progress.

Compliance & Process Adherence:

• Follow company policies and industry regulations related to debt collection.
• Maintain confidentiality and data security of customer accounts.
• Learn and apply best practices in collections and customer communication.

Learning & Development:

• Participate in training sessions on collections techniques, customer service, and financial regulations.
• Gain hands-on experience with collections software and CRM tools.
• Shadow experienced collections officers to understand different strategies in debt recovery.

Key Skills & Competencies:

• Strong Communication: Ability to communicate clearly and professionally with customers.
• Problem-Solving: Capable of assessing situations and finding solutions for customers.
• Attention to Detail: Accurate data entry and record-keeping skills.
• Empathy & Customer Service: Ability to handle difficult conversations with patience and professionalism.
• Time Management: Ability to prioritize tasks and manage workload efficiently.
• Tech-Savvy: Basic proficiency in Microsoft Office (Excel, Word) and CRM software.

Application Closing Date
31st March, 2025.