Customer Service Executive at Green Space Farms (GSF)

Green Space Farms (GSF) was launched in 2016. We launched with venture capital funding and supervision. Put simply, our core objective is to practice Sustainable farming which makes us a good custodian of the Land and God’s given natural resources. We are also engaging the local community to be part of our success story by providing them with employment and professional advisory services for local subsistence farmers.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ikeja, Lagos

Job Description

• The preferred candidate should be a Professional Female, between 24-36 years old with experience in a similar role.
• She should be proficient with computer spreadsheets and Microsoft applications including word, excel and outlook.

Responsibilities
The Job Responsibilities includes but is not limited to the following:

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Conflict Resolution: Identify, investigate, and resolve customer issues efficiently.
• Product Knowledge: Providing current and accurate information on all our products and services.
• Feedback Handling: documents and escalate customer feedback and complaints for continuous improvement.
• Data collection: Documenting all interactions and transactions in our CRM.
• Relationship Building: Build trust and fostering long-term relationships to encourage returning customers.
• Good knowledge of digital marketing would be an advantage! 

Requirements

• Candidates should possess relevant qualification (OND /HND / B.Sc.)  with 2  - 5 years’ work experience.

The Ideal candidate should:

• Be able to work under pressure,
• Have good writing and oral communication abilities,
• Have superb interpersonal skills
• Have excellent verbal communication and skills.
• Have basic understanding of sales process and dynamics
• She should possess problem-solving skills and have a friendly voice.

Remuneration

• Salary Range:  N1,800,000 – N2,200,000
• Other Benefits inclusive (HMO and Performance bonus and Transport subsidy)

Application Closing Date
Not Specified.