CLS Manager at a Leading Provider of Innovative Telecom Services - Smart Partners Consulting Limited

Smart Partners Consulting Limited - Our client, a leading provider of innovative Telecom services (International Gateway, Roaming and Submarine Cable Communications), is recruiting to fill the position below:

Job Title: CLS Manager

Location: Lagos
Employment Type: Full-time
Unit: Technical SCB

Job Summary

• They possess the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity on demand by our end consumers, enterprise customers and the ecosystem that supports them.
• We are currently recruiting highly competent and high flying technical and commercial professionals eager to contribute to success in a dynamic and technology driven environment.
• Our client is seeking for an experienced CLS Manager that will be responsible for managing cable landing station and its operations.

Responsibilities

• The CLS Manager will be responsible to undertake all aspects of daily operations and routine maintenance activity associated with the companies international submarine cable and associated extension network. This includes:
• Operate and maintain the companies cable station equipment and the services equipment located within the building in accordance with the equipment supplier’s recommended operation and maintenance procedures.
• Operate & maintain the companies station equipment which includes, but not limited to, the following categories of equipment:
  • Power Feeding Equipment (PFE)
  • Submarine Line Terminal Equipment (SLTE)
  • Cable System Management Systems (NMS).

Cable Station services equipment which includes, but not limited to, the following categories of equipment:

• DC power systems and associated batteries
• Standby AC power supply systems (generators)
• Uninterruptable power supply systems (UPS)
• HVAC equipment
• Security systems 2.
• Fault investigation and rectification work as required and under the direction of the NOC.
• Minimize the duration of repair operations and providing clear definition of responsibilities for repair management.
• Developing maintenance service KPIs.
• Ensuring timely communication of fault information, investigation reports and remedial action activities.

Key Performance Indicator and Deliverables

• Maintainand improve Service SLA/KPI as agreed (Uptime, MTTR)
• Process owner (Incident Management & Change management)
• Minimize Customer escalations

Develop Automation asrequired:

• Station facilities and power management like Generators, UPS, Air conditions, FM 200 fire fighting system, camera, and access.

Education, Qualification and Experience

• Bachelor of Engineering Degree (Communication, Electronics, or related fields).
• Minimum 12 years experience in Telecom/Service provider Network Operations Centre.

Skills and Competencies:

• NMS Analysis, Automation and Reporting.
• Customer Escalations management.
• Stakeholder Management.

Application Closing Date
Not Specified.