Customer Service Representative at Career and Consult

Career and Consult is an outsourcing, recruitment, and consultancy firm that delivers exceptional services through innovative Ideas.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Customer Support: Respond to customer inquiries regarding orders, menu items, delivery status, and promotions.
• Issue Resolution: Address complaints, delivery delays, incorrect orders, and escalate issues as needed.
• Order Coordination: Work with kitchen staff and delivery partners to track and manage customer orders.
• Feedback Collection: Gather customer reviews and feedback to improve service quality.
• Refunds & Adjustments: Process refunds, discounts, and adjustments in line with company policies.
• Knowledge Management: Stay updated on menu changes, promotions, and company policies to provide accurate information.
• Record Keeping: Maintain logs of customer interactions and report recurring issues.
• Upselling & Promotions: Inform customers about special deals and recommend menu items to enhance their experience.

Requirements

• Experience: 1+ years in customer service, call center support, or a related field (preferably in food delivery, hospitality, or e-commerce).
• Skills: Strong communication, problem-solving, and multitasking abilities.
• Technology: Familiarity with CRM software, chat support tools, and order management systems.
• Language: Proficiency in English (additional languages are a plus).
• Availability: Willingness to work shifts, including evenings, weekends, and peak hours.

Salary
N100,000 monthly.

Application Closing Date
27th March, 2025.