Sales Operations Manager at ReelFruit

ReelFruit (www.reelfruit.com) is the largest dried fruit processing, marketing and distribution company based in Nigeria. ReelFruit converts Nigeria’s abundant supply of tropical fruits that would have gone to waste into delicious snacks. We are on a mission to delight our customers with healthy snacks and launching innovative processed fruit products. We retail a range of dried fruit snacks across over 400 locations in Nigeria and have exported our products to Saudi Arabia, Switzerland, and Belgium. We also retail on Amazon.com. ReelFruit is headquartered in Lagos with regional offices in Abuja and Port Harcourt.

We are recruiting to fill the position below:

Job Title: Sales Operations Manager

Location: Yaba, Lagos
Employment Type: Full-time

Description 

• The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met. The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.

Duties & Responsibilities 
Collaboration on Sales Strategy Implementation:

• Work closely with the Sales Manager to develop and implement operational frameworks that support the execution of sales strategies in line with business objectives.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Operations & Process Optimization:

• Streamline sales operations processes to enhance productivity and efficiency.
• Manage CRM systems, ensuring accurate and timely data entry, reporting, and analytics.
• Implement tools and systems for tracking key performance metrics (KPIs).
• Liaise with the sales teams in the regions to ensure effective sales operations

Forecasting & Planning:

• Coordinate with production and inventory teams to ensure sales forecasts align with inventory and production schedules.
• Assist in demand planning to meet customer needs.

Customer Relationship Management:

• Act as a liaison between sales, production, and logistics teams to ensure seamless customer service.
• Resolve escalated customer issues promptly and effectively.

Team Leadership & Training:

• Mentor and train the sales operations team to ensure consistent performance and professional growth.
• Foster collaboration between the sales team and other departments, including marketing, production, and finance.

Compliance & Reporting:

• Ensure all sales operations comply with industry regulations and company policies.
• Prepare and present sales operations reports and dashboards to senior management.

Educational Qualifications, Experience & Requirements

• Bachelor’s Degree in Business Administration, Sales, Supply Chain, or a related field
• 5+ years of experience in sales operations or related roles, preferably in the food manufacturing industry.
• Strong understanding of sales processes, forecasting, and supply chain coordination.
• Experience in sales force automation roll out is an added advantage.
• Proficient in CRM software and data analysis tools.
• Exceptional organizational, problem-solving, and analytical skills.
• Excellent communication and interpersonal abilities.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Analytical and Data-Driven Decision Making
• Customer-Focused Approach
• Process Improvement and Efficiency

Application Closing Date
14th February, 2025.