Business Manager - Diagnostic Services at Deloitte Nigeria

Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

In Nigeria, Deloitte is one of the leading professional services firms, specializing in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.

We are recruiting to fill the position below:

Job Title: Business Manager - Diagnostic Services

Location: Abuja (FCT)

Responsibilities
Administrative Support:

• Manage schedules, appointments, and meetings for department staff.
• Prepare and distribute meeting agendas, minutes, and other relevant documentation.
• Handle incoming calls and emails, responding to inquiries and directing them appropriately.
• Maintain accurate records and documentation, including patient records, service logs, and inventory records.
• Prepare reports and presentations as required.

Operational Support:

• Assist with the day-to-day operations of the diagnostic services department.
• Coordinate with other departments within the health facility to ensure smooth service delivery.
• Manage inventory of supplies and equipment for the department.
• Assist with the procurement of supplies and equipment as needed.
• Maintain a clean and organized work environment.

Customer Service:

• Provide excellent customer service to patients, visitors, and other stakeholders.
• Address patient inquiries and concerns promptly and professionally.
• Assist patients with scheduling appointments and navigating the diagnostic services process.
• Ensure a positive and welcoming experience for all patients.
• Always maintain confidentiality of patient information.

Requirements
Educational Requirements:

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred.

Professional Requirements:

• Certification in Medical Office Administration or a related field is a plus.

Experience Requirements:

• 2 years+ of experience in an administrative or customer service role, preferably in a healthcare setting.

Knowledge Requirements:

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

Application Closing Date
21st February, 2025