Front Desk Officers at the Association for Reproductive & Family Health (ARFH)

Association for Reproductive & Family Health (ARFH) is a non-profit Non-Governmental Organization in Nigeria committed to improving the quality of life of underserved and vulnerable communities by promoting access to quality healthcare and harnessing community capacities for sustainable development. ARFH is a sub recipient to the National Malaria Elimination Program on the Global Malaria NFM Grant.

We seek applications from qualified applicants for the position below:

Job Title: Front Desk Officer

Location: Abuja

Specific Responsibilities

• Deliver excellent customer service at all times which include: Receive visitors and ensure visits are properly logged.
• Receive all deliveries (including mails, packages and procurement bids) and maintain an appropriate record of all deliveries.
• Receive phone calls and keep accounts of all inquiries and direct them to the appropriate departments.
• Prepare payment memos and analysis of quotes/fuel vouchers and ensures proper record keeping. Participate in management of meetings including conference room bookings, communicates with participants.
• Support security arrangement of the office.
• Coordinate information on staff movement and its lodgment. Provide admin support in scheduling of vehicles/drivers for in –city assignments and petty cash expenditures.

Qualifications

• Minimum qualification of B.Sc, HND in Business Admin or Social Sciences.
• Master’s degree in relevant field of study will be an added advantage.
• At least three years relevant experience in NGOs and service organizations.
• Successful candidate must have excellent customer service skills, excellent organizational skills with proven communication skills - ability to communicate politely and professionally over the telephone and in person.
• Good IT skills and confidence/proficiency in all Microsoft packages are essential.
• Ability to work under pressure and solve problems whilst retaining a professional demeanor towards all visitors, clients and Staff.
• Pro-active approach to dealing with facilities related issues as well as customer facing issues are highly essential.

Application Closing Date
15th October, 2015

Method of Application
Interested and qualified candidates should send their comprehensive Curriculum Vitae and cover letter in ONLY one attachment (MSWord document) explaining suitability for the job; to: [email protected] . Please indicate the title of post applied for in the subject line of the email.

Note:

• Only shortlisted applicants will be contacted.
• Applicants are advised to provide their functional emails/mobile phone numbers on the application letter as well as three professional referees.
• Candidates must provide functional e-mail addresses and telephone numbers of the referees.
• Eligible female applicants are encouraged to apply.