Specialist, Performance at IHS Towers

IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 39,000 towers across its nine markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Nigeria, Rwanda, South Africa and Zambia.

We are recruiting to fill the position below:

Job Title: Specialist, Performance

Location: Lagos
Employment type: Full-time, Permanent
Department: NOC

Job Summary

• Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
• Measure and prepare service performance reports for the attention of the Manager, Performance.
• Analyze daily end-of-shift reports and tickets to generate performance reports and identify discrepancies.
• Reconcile and correlate key performance metrics obtained from multiple data sources.
• Apply appropriate disposition and/ or action to resolve discrepancies.
• Collaborate with team, customers and third parties to resolve exceptions.
• Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
• Prepare and submit reports to the Manager, Performance on all matters relating to job area.
• Provide support in managing relationships with partners/ vendors.
• Perform other tasks and duties as assigned by the Manager, Performance.

Qualifications

• Bachelor’s degree in Electrical/ Electronic Engineering, Telecommunications Engineering, Computer Science, or related discipline. 
• Relevant professional certifications, e.g. CCNA or CCNP, will be an asset. 
• +5-6 years’ relevant work experience in the telecoms industry. 

Application Closing Date
Not Specified.