Business Operations Manager at Fairmoney Microfinance Bank

FairMoney is building the leading mobile bank for emerging markets. We are unique thanks to our international exposure(with offices on 3 continents) and ou rimpact-driven mission. We bring financial inclusion to underbanked people in emerging markets!.

We are recruiting to fill the position below:

Job Title: Business Operations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Role Overview

• The Business Operations Manager will be responsible for overseeing and optimizing daily operations, ensuring efficient workflows, and supporting the strategic objectives of the organization.
• This role is integral to driving growth, improving operational efficiency, and maintaining high standards across all business processes.

Key Responsibilities
Operational Management:

• Oversee daily operations to ensure smooth and efficient workflows.
• Develop, implement, and refine standard operating procedures (SOPs) for various business functions.
• Identify inefficiencies in processes and recommend solutions to improve performance and reduce costs.

Strategic Planning:

• Collaborate with the leadership team to set business goals and develop operational strategies to achieve them.
• Provide data-driven insights to guide decision-making and improve overall business performance.

Team Leadership and Development:

• Supervise and mentor team members to foster a high-performance culture.
• Define clear roles and responsibilities within the team and ensure accountability.
• Lead recruitment, onboarding, and training efforts to build a competent and motivated workforce.

Financial Oversight:

• Monitor budgets, expenditures, and financial performance to ensure alignment with business objectives.
• Collaborate with the finance team to prepare forecasts, reports, and analyses to support decision-making.

Project Management:

• Plan, execute, and manage special projects and initiatives, ensuring timely delivery and quality outcomes.
• Coordinate cross-functional teams to achieve project goals.

Relationship Management:

• Build and maintain strong relationships with clients, partners, and vendors to support business growth and operations.
• Act as a point of escalation for operational issues, ensuring swift resolution and stakeholder satisfaction.

Compliance and Risk Management:

• Ensure compliance with relevant regulations, industry standards, and company policies.
• Identify and mitigate potential risks to the business.

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Management, or a related field (MBA is a plus).
• Minimum of 5 years of experience in operations management or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in using productivity and project management tools (e.g., MS Office, Asana, Trello).
• Strong financial acumen and understanding of budgeting and forecasting.
• Exceptional communication and interpersonal skills.
• Ability to adapt to a fast-paced, dynamic work environment.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development.

Application Closing Date
8th February, 2025.