Assistant Housekeeper at a Newly Built and Exquisite Hotel

A newly built and exquisite Hotel located in CHOBA (Uniport), Port Harcourt - Rivers State is recruiting resourceful and experienced candidates to fill the position below:

Job Title: Assistant Housekeeper

Location: Choba (UNIPORT) - Port Harcrout, Rivers

Key Responsibilities

• Assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
• Take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.
• Promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
• Ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• Ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• Ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with standards.
• Maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• Ensure all bedroom, public and ancillary areas are properly maintained and presented to Hasting’s standards
• Ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• Ensure you and the team assist guests with any reasonable request for hotel services.
• Ensure you and the team respond to complaints and find the appropriate solution.
• Ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.
• Ensure the security of guest bedrooms and storage areas is maintained at all times.
• Ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• Seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• Assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.
• Carry out Duty Manager duties as required.
• Any other duties as required by management.

Qualifications / Competencies

• HND / B.Sc. Degree in a related field.
• Minimum of six (6) years experience in a hotel of the same status.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and ability to multitask.
• Professional demeanour with a positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with office equipment (e.g., printers, copiers, fax machines) is a plus.

What We Offer

• Competitive Salary: Competitive salary and benefits package.
• Opportunities for Advancement: Opportunities for career advancement and professional development.
• Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced professionals.

Application Closing Date
Friday, 28th February, 2025.