Luggage Porters / Bellboys at a Newly Built and Exquisite Hotel (8 Openings)

A newly built and exquisite Hotel located in CHOBA (Uniport), Port Harcourt - Rivers State is recruiting resourceful and experienced candidates to fill the position below:

Job Title: Luggage Porter / Bellboy

Location: Choba (Uniport), Rivers

Responsibilities

•  Primarily responsible to Greet and welcome all guests to the hotel and relieve guests of their luggage on arrival.
• You will ensure that the highest standards of hospitality and welcome are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.
• Deal with general inquiries and ensure the lobby and forecourt areas are always clean and tidy.
• Checks the daily arrival list for VVIP's or guests with special needs.
• To be present at the Concierge / Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in the room assigned by the front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests' rooms and other offices.
• Provide items on loan to guest and collect the items back from guests before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form.
• Update and file errand cards.
• Update the Luggage movement register.
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• To provide an efficient luggage storage, delivery and collection service.

Qualifications / Competencies

• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service.
• Be a good team player
• Flexibility to work a variety of early and late shifts.
• High School or equivalent education.
• Able to stand for long hours.
• Computer Basics and knowledge of Property Management software.
• Previous experience working in a luxury 4 or 5-star hotel or serviced apartments environment.
• The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.

What We Offer

• Competitive Salary: Competitive salary and benefits package.
• Opportunities for Advancement: Opportunities for career advancement and professional development.
• Dynamic Work Environment: Dynamic and supportive work environment with a team of experienced professionals.

Application Closing Date
Friday, 28th February, 2025.