Customer Service Trainee (Collections) at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Trainee (Collections)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Trainee (Collections), you will be responsible for assisting in the recovery of outstanding debts while maintaining positive customer relationships.
• This entry-level role provides training and guidance to help you develop skills in customer service, negotiation, and debt collection processes.

Key Responsibilities

• Customer Interaction: Contact customers via phone, email, or chat to discuss overdue accounts and facilitate payment arrangements.
• Debt Collection: Learn and apply company policies and legal guidelines for debt recovery while maintaining professionalism and empathy.
• Account Management: Update customer accounts with accurate payment status, notes, and follow-up actions.
• Negotiation & Resolution: Work with customers to find suitable repayment plans based on their financial situations.
• Compliance & Policies: Follow regulatory requirements and company protocols to ensure ethical and legal collection practices.
• Training & Development: Participate in training programs to enhance communication, negotiation, and problem-solving skills.
• Customer Support: Provide general assistance to customers regarding their accounts, billing inquiries, and payment options.

Qualifications & Requirements

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Basic computer skills and familiarity with customer service software.
• Willingness to learn and adapt in a fast-paced environment.
• Previous customer service or call center experience (preferred but not required).
• Should reside within ikeja and its environs.

Application Closing Date
28th February, 2025.