Collection Service Representatives at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Collection Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• As a Collection Service Representative you will be responsible for managing overdue accounts, collecting payments, and maintaining customer relationships in a professional and empathetic manner.
• Your primary goal is to ensure that outstanding debts are collected while providing excellent customer service.

Key Responsibilities

• Contact Customers: Reach out to customers with overdue accounts via phone, email, or written communication to request payment.
• Negotiate Payments: Discuss payment options and negotiate repayment plans with customers who are unable to pay the full amount upfront.
• Record and Update Accounts: Maintain accurate and up-to-date records of customer interactions and payment status in the company’s database or CRM system.
• Resolve Disputes: Address and resolve any disputes related to outstanding balances, ensuring customer concerns are properly handled and documented.
• Track Payment Trends: Monitor payment patterns and flag accounts that show signs of chronic late payment or non-payment.
• Escalate Issues: Escalate accounts that are persistently overdue to senior management or legal teams when necessary.
• Comply with Regulations: Ensure all collection activities comply with relevant laws and company policies, including fair debt collection practices.
• Customer Service: Provide excellent service by maintaining a respectful and professional attitude toward customers, offering solutions that benefit both parties.
• Report Metrics: Regularly report on collections progress, outstanding debts, and any challenges faced in achieving collection goals.

Skills & Qualifications

• Communication: Strong verbal and written communication skills to interact with customers effectively.
• Negotiation: Ability to negotiate payment terms and handle objections professionally.
• Problem-Solving: Quick thinking to find solutions for customers who may be struggling to make payments.
• Attention to Detail: Accurately track accounts, payments, and customer interactions.
• Empathy: Ability to understand customers’ financial difficulties and offer assistance while still achieving company goals.
• Computer Skills: Proficiency in using collection software, CRM systems, and Microsoft Office or similar programs.

Application Closing Date
3rd March, 2025.