Officer, Service Standardisation at Stanbic IBTC Pension Managers Limited

Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Incorporated on 19 May 2004, we are a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group) and we enjoy a rich heritage derived from the Group’s extensive and proven track record in money management and long-held values of protection and enhancement of customers’ wealth.

We are recruiting to fill the position below:

Job Title: Officer, Service Standardisation

Job Ref ID: 80438126A-0001
Location: Victoria Island, Lagos
Job type: Full-time

Job Description

• The Service Standardization officer’s main job purpose is to ensure that service standards are attainable and achieved across all service channels as well as to promote the service culture throughout the organization whilst ensuring that the processes remain client centric and reasonable.
• The officer also ensures quality Customer Service delivery as well as adherence to set standards by analysing data of previous interaction and client behaviour to establish market/industry trend for new product or service design. 
• The Service Standardization office coordinate and improve processes and also report to relevant stakeholders

Qualifications

• Minmum of a B.SC/B.A in any course
• Professional certficationn is also an added advantage
• In-dept knowledge of service assurance

Behavioural Competencies:

• Generating Ideas
• Providing Insights
• Pursuing Goals
• Understanding People

Technical Competencies:

• Client Knowledge
• Customer Understanding
• Client Retention
• Client Cross and Up-selling.

Application Closing Date
Not Specified.