Operation Supervisor at a Fully-fledged Hospitality Management Company - Le Treda Consult

Le Treda Consult - Our client, a fully-fledged hospitality management company, is currently expanding and is recruiting to fill the position below:

Job Title: Operation Supervisor

Location: Lagos
Employment Type: Full-time

Job Summary

• The Operations Supervisor will oversee the day-to-day operations of the catering business, ensuring smooth and efficient service delivery.
• This role involves supervising staff, managing food preparation and delivery logistics, ensuring compliance with health and safety regulations, and maintaining a high standard of customer satisfaction. The Operations Supervisor will work closely with the Operations Manager to implement operational improvements and ensure the business runs efficiently.

Job Responsibilities 
Team Supervision & Staff Management:

• Lead and supervise a team of kitchen staff, waiters, and delivery drivers to ensure efficient catering operations.
• Train, motivate, and assess staff performance, providing feedback and guidance for improvement.
• Manage work schedules and ensure appropriate staffing levels during peak periods.
• Foster a positive work environment, promoting teamwork and ensuring high morale.

Logistics & Delivery Management:

• Coordinate the preparation and timely delivery of catering orders to clients, ensuring adherence to schedules.
• Oversee food presentation and packaging to ensure quality standards are met.
• Resolve any delivery issues, ensuring customers receive their orders on time and in perfect condition.

Health & Safety Compliance:

• Monitor food safety standards and ensure compliance with all health and safety regulations.
• Oversee the cleaning and maintenance of kitchen facilities and catering equipment.
• Conduct regular checks to ensure that staff are following proper hygiene practices.

Quality Control & Customer Service:

• Ensure the highest quality of food and service is delivered to clients.
• Handle customer complaints and resolve issues promptly to maintain customer satisfaction.
• Collaborate with the sales and event planning teams to meet specific customer needs.

Inventory & Stock Management:

• Oversee the ordering, storage, and management of food and beverage inventory.
• Ensure stock levels are maintained, and wastage is minimized through proper planning.
• Monitor stock rotation and manage stocktaking to ensure accuracy and availability of supplies.

Reporting & Administrative Tasks:

• Provide regular reports on operational performance to Managing Director.
• Assist with budgeting and cost control, ensuring operations stay within budget.
• Track and report on key performance indicators (KPIs) for efficiency, customer satisfaction, and operational effectiveness.

Job Requirements

• High school diploma or equivalent (required).
• Relevant qualifications in hospitality, catering, or business management (preferred).
• Over 3 years of experience in a supervisory or operations management role in the catering or hospitality industry.
• Must be educated to OND level in any discipline.
• Diploma in Hospitality Management is an added advantage.
• Knowledge of inventory management Processes
• Good verbal and written communication skills.
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
• Basic budgeting experience, accountancy skills and a general financial awareness
• Must have excellent interpersonal and communication skills
• Strong customer service skills
• High level of organizational and planning ability
• Team working skills, including the ability to manage and lead a team.
• Ability to remain calm under pressure
• Adaptability and flexibility
• An efficient and organized approach with excellent
• Timekeeping skills
• Influencing and negotiation skills
• Administrative skills
• Good attention to detail
• Excellent problem-solving skills
• Ability to think on your feet and make quick decisions.
• Organizational skills - Ability to organize multiple projects;
• Manage and prioritize multiple tasks and meet deadlines

Salary
N120,000 - N200,000 monthly.

Application Closing Date
18th February, 2025.