Receptionists at Smile 365 Star Dental Clinic (2 Openings)

Smile 365 Star Dental Clinic, a 5 Star Dental Practice in Nigeria, is recruiting to fill the position below:

Job Title: Receptionist

Locations: Owerri, Imo and Port Harcourt Rivers
Employment Type: Full-time

Job Summary

• We are looking for a friendly, organized, and professional Dental Receptionist to join our dental clinic team. 
• This position plays a key role in creating a welcoming environment for patients while managing the administrative duties of the clinic.
• The ideal candidate will be responsible for handling patient appointments, answering inquiries, and ensuring smooth daily operations.

Key Responsibilities

• Greet Patients: Welcome patients with a warm and friendly attitude, providing them with necessary forms and information about their visit.
• Schedule Appointments: Manage and schedule patient appointments, ensuring that the clinic’s schedule runs efficiently. Confirm and remind patients of upcoming appointments.
• Phone and Email Communication: Answer incoming phone calls and respond to emails, providing information about services, scheduling, and insurance inquiries.
• Patient Records: Maintain accurate and up-to-date patient records, including personal details, medical histories, and treatment information.
• Billing and Payments: Process patient payments, handle billing inquiries, and assist with insurance claims and verification.
• Insurance Verification: Verify patient insurance coverage and inform patients of any out-of-pocket costs or payment options.
• Assist with Administrative Tasks: Perform general office duties such as filing, organizing, and maintaining patient files. Prepare patient charts and ensure that all necessary documentation is ready for the dental team.
• Manage Waiting Area: Maintain a clean and organized waiting area to ensure a comfortable environment for patients.
• Coordinate with Staff: Collaborate with dental assistants, hygienists, and dentists to ensure smooth patient flow and effective communication regarding treatment needs.
• Handle Confidentiality: Ensure patient confidentiality is maintained in compliance with HIPAA and other relevant privacy regulations.
• Customer Service: Provide exceptional customer service, addressing patient questions or concerns in a professional and friendly manner.

Qualifications

• Education: High School Diploma or equivalent. Additional training or certification in office administration, dental assisting, or related fields is a plus.
• Experience: Previous experience in a dental office or medical setting is preferred, but not required. Training will be provided.

Skills:

• Strong communication skills, both verbal and written.
• Excellent organizational and time-management skills.
• Ability to multitask and manage a busy environment.
• Proficient in office software (e.g., Microsoft Office, dental management software).
• Knowledge of dental terminology, treatments, and procedures is a plus.
• Customer service-oriented with a positive attitude and professional demeanor.

Work Environment:

• Work in a dynamic, team-oriented dental clinic.
• Full-time
• Opportunity for growth and development within the clinic.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Comfort with working in a fast-paced environment and interacting with patients.

Application Closing Date
19th February, 2025.