Entry-level Mortgage Officer at CityCode Mortgage Bank Limited

CityCode Mortgage Bank Limited is a duly registered Primary Mortgage Bank that has remained healthy since its inception in 1992. We are also an accredited Primary Mortgage Bank (PMB) for the National Housing Fund (NHF) and a subscriber to the recently created Nigerian Mortgage Refinance Company Plc (NMRC). We are set up for the purpose of providing mortgage loans and assisting customers in accessing the National Housing Fund Loan through the Federal Mortgage Bank of Nigeria.

We offer various mortgage products, guidance, and advisory services to corporate organizations and individuals to empower them to access housing finance. We also finance and facilitate the provision of mortgage and real-estate related services in apt response to our teeming customer needs. We focus on providing affordable housing units for interested home seekers/developers/cooperatives who desire a well-structured mortgage offer. Further to this, we also keep our customers abreast of financial activities as well as provide high-quality customer service. We remain sound, secure, and solid with a very vibrant Board and Management team headed by result-thirsting professionals.

We are recruiting to fill the position below:

Job Title: Entry-level Mortgage Officer

Location: Lagos
Employment Type: Full-time

Job Description

• As an Entry-Level Mortgage Officer, you will assist in the loan origination process by guiding clients through the application process and providing excellent customer service.
• Under the supervision of senior team members, you will learn the ins and outs of the mortgage industry, including loan products, underwriting guidelines, and compliance requirements. This position offers an excellent opportunity for growth and development in the mortgage lending field.

Key Responsibilities

Client Interaction:

• Assist potential clients in understanding mortgage loan products and options that meet their needs.
• Answer questions regarding the mortgage application process, terms, and requirements.
• Conduct initial loan consultations with clients to collect necessary information for loan applications.

Loan Application Processing:

• Collect and verify all documentation required for loan applications, such as income verification, credit reports, and employment records.
• Assist clients in completing mortgage application forms accurately and efficiently.
• Ensure timely submission of documents to underwriting for review.

Data Entry & File Management:

• Input loan application information into the company’s loan origination system and maintain accurate and complete records.
• Monitor the loan process and follow up with clients to obtain any missing or additional documentation.
• Maintain organized files for all loan applications and communicated regularly with clients and other departments.

Regulatory Compliance:

• Learn and follow all applicable state and federal mortgage regulations
• Ensure that all interactions and documentation meet the regulatory standards for the mortgage industry.

Team Support:

• Work closely with senior mortgage officers and loan processors to ensure smooth loan processing.
• Provide administrative support as needed, including coordinating communication between clients, underwriters, and loan officers.
• Participate in regular training and development sessions to build knowledge and stay current with industry trends.

Customer Service:

• Maintain a high level of customer service by being responsive, professional, and empathetic to clients throughout the loan process.
• Address and resolve basic client inquiries and issues under the supervision of senior team members.

Qualifications
Education:

• High school diploma or equivalent (Bachelor’s degree in Business, Finance, or related field preferred).

Experience:

• No prior mortgage experience is required; however, some experience in customer service or finance is a plus.

Skills:

• Strong communication and interpersonal skills, with the ability to build relationships with clients.
• Detail-oriented with strong organizational skills.
• Basic understanding of financial products and an eagerness to learn more about mortgage lending.
• Proficient in Microsoft Office (Excel, Word, etc.).

Preferred Qualifications:

• Previous experience in customer service or sales.
• Familiarity with mortgage software or loan origination systems (LOS) is a plus.

Benefits

• Competitive salary and commission structure.
• Comprehensive training and development programs.
• Health and wellness benefits (medical)
• Opportunities for career advancement in the mortgage industry.

Application Closing Date
12th February, 2025.