Customer Service Representative at Human Resource Business Partners (HRBP) Limited

Human Resource Business Partners (HRBP) Limited, also known as "Human Resource Business Partners" is a Human Resource Management Consulting companyfocused on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement. We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Surulere, Lagos
Employment Type: Full-time

About the Role

• We are looking for a dedicated and customer-focused Customer Service Representative to join our team.
• The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating deliveries, and supporting sales efforts. If you are proactive, detail-oriented, and have strong communication skills, we’d love to hear from you!

Key Responsibilities

• Receive and process onsite/online orders.
• Convert leads into actual sales.
• Liaise with and manage courier delivery companies.
• Develop and maintain updated customer and vendor lists.
• Answer and direct phone calls professionally.
• Organize and prepare for exhibitions and outdoor sales events.
• Assist in preparing regularly scheduled reports.
• Handle customer inquiries and complaints efficiently.
• Establish, develop, and maintain positive customer relationships.
• Work in line with company policies to achieve set sales targets.
• Send daily email blasts, WhatsApp messages, and bulk SMS.
• Monitor online trends and inventory.
• Provide daily, weekly, and monthly sales reports.
• Answer first-line customer queries and complaints.
• Report discrepancies and operational issues to the Operations Manager.
• Guide customers on product selection and resolve complaints effectively.
• Collaborate with management to execute online sales campaigns.
• Perform any other assigned duties.

Requirements

• Must reside in or around Surulere, Lagos.
• Prior experience in customer service, sales, or a related role is a plus.
• Strong communication and interpersonal skills.
• Ability to work independently and within a team.
• Proficiency in Microsoft Office and online sales platforms is an advantage.
• Must be proactive, detail-oriented, and goal-driven.
• Candidates should possess a Bachelor's Degree / HND / OND with 1 - 3 years experience.

Salary
N70,000 - N80,000 monthly.

Application Closing Date
20th February, 2025.