IT / Operations Assistant at MKOBO Microfinance Bank

Mkobo is licensed as a Microfinance Bank by the Central Bank of Nigeria (CBN). We started operations in August 2015. MKOBO is not your typical MFB, we do not have a banking hall nor do we accept cash deposit. All transactions are done electronically. We are primarily focused on the promotion of inclusive financial services through the development of innovative financial services that leverages technology to eliminate the costs and complexities usually associated with traditional financial services.

We are recruiting to fill the position below:

Job Title: IT / Operations Assistant

Location: Lagos, Nigeria
Employment type: Full Time

Responsibilities

• Provide technical assistance to staff on hardware and software issues
• Install, configure, and troubleshoot hardware and software
• Monitor and maintain computer systems and networks
• Set up accounts and user profiles
• Provide system administration and maintenance
• Respond to and diagnose technical hardware and software issues
• Follow up with users to ensure their technical issues have been resolved
• Support the implementation of new solutions or applications
• Allocating IT asset to each staff based on need and requirement.
• Tracking, tagging of IT assets, Record in stock register & Database.
• Maintaining repair and maintenance records
• Managing stocks of equipment, consumables and other supplies
• Assess system performance and recommend improvement
• Performing electrical safety checks on the company’s computer equipment.
• Manage installations, upgrades and configurations of hardware and software
• Provide support and guidance to stakeholders via help desk, including procedural documentation and relevant reports
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Walk colleagues or clients through steps to help them resolve their technical problems, Repairing and replacing equipment as necessary, repairing equipment and replacing parts
• Supporting the roll-out of new applications.
• Planning and undertaking scheduled maintenance upgrades
• Maintaining records of software licences
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors

Qualification and Experience

• Associate’s or Bachelor’s degree in Computer Science or a related field
• BSc/BA in Computer Science, IT or a relevant field
• 1+ years of experience in a technical support role
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Managed Hosting Providers
• Experience with system installation, configuration and analysis
• Enthusiasm for continual learning

Must have skills:

• Analytical skills to study problems and records and identify solutions.
• Willingness to solve complicated problems and see projects through to completion.
• A technical and logical mind Creative and curious, able to develop solutions to business problems
• Multi-tasking skills High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines

Good to have skills:

• Analytical and process-oriented mindset.

Knowledge:

• Working Knowledge and expertise with a variety of software, hardware and applications, In-depth knowledge of hardware and software.
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislature
• Keen interest and knowledge of Fintech.

Application Closing Date
Not Specified.