Regional Agency Support Officer - Smartcash PSB at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Regional Agency Support Officer - Smartcash PSB

Job Identification: 337
Location: Lagos
Job Schedule: Full time

Job Description

• To recruit, support, and manage regional aggregators, champion POS management and distribution 
• in the assigned region and manage other Smart-cash and Airtel Money Agency Businesses in the region.

Responsibilities

• To ensure quality aggregators are identified and onboarded in the region. 
• Ensure 100% Active aggregator.
• Ensure each aggregator achieves at least a 95% active agent base at any point in time.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
• To achieve revenue target within state/area.
• POS Management.
• Channel branding and visibility.
• Distribution Infrastructure. 
•  Industry Awareness/Competition Intelligence. 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents.
• Drive minimum of 15 transaction counts per Agent per day. 
• Constantly identify opportunities for increasing quality Aggregator base within the region. 
• Take full custody of all POS devices assigned to the region. 
• Responsible for assigning POS devices to aggregators based on qualifying criteria. 
• Responsible for managing all POS devices in the region.
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region.
• Identify visibility opportunities for Smart-cash brand within the region.
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business.
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region. 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market. 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Qualifications

• A First Degree in any discipline. 
• A master’s degree would be an added advantage.
• 3 years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in POS Management.
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.
• Financial services, banking, PSB and Fintech experience will be a great advantage.
• Experience in the Fintech Space would be an advantage.
• Recruited Aggregators.
• Active aggregator MBOs.
• Active POS Devices Deployed. 
• Alternative Channel Adoption.
• Active Aggregators.
• Transaction Count and value.

Application Closing Date
10th February, 2025; 07:29 PM.