Customer Service Representative at Mshel Homes Limited

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja
Employment Type: Full-time

Job Description

• We are seeking a Customer Service Representative (CSR) to provide excellent customer support and ensure a seamless experience for clients.
• The ideal candidate will be responsible for handling inquiries, resolving complaints, managing client relationships, and ensuring high customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, handling inquiries via phone, email, and in-person interactions.
• Provide accurate information about Mshel Homes’ real estate offerings, services, and policies.
• Assist clients with property-related concerns, ensuring prompt resolution of complaints.
• Maintain detailed and up-to-date customer records in the CRM system.
• Manage client relationships by proactively engaging with customers and addressing their needs.
• Follow up with clients after property visits or transactions to ensure satisfaction and foster long-term business relationships.
• Coordinate customer onboarding, ensuring smooth property purchases, lease agreements, or service engagements.
• Work closely with the sales and marketing teams to understand client preferences and suggest suitable real estate options.
• Develop strategies to enhance client retention, ensuring repeat business and referrals.
• Gather customer feedback and provide reports to management for service improvement.
• Support the sales team by guiding potential buyers through the initial inquiry stages.
• Ensure a high level of professionalism and customer satisfaction in all interactions.

Key Requirements

• Minimum of HND/BSc in Business Administration, Marketing, or a related field.
• Proven experience as a Customer Service Representative or similar role, preferably in the real estate sector.
• Strong communication, problem-solving, and interpersonal skills.
• Experience in client relationship management, customer engagement, and retention strategies.
• Ability to handle customer complaints professionally and efficiently.
• Proficiency in Microsoft Office Suite and CRM software.
• A customer-centric mindset with excellent listening skills.
• Ability to multitask and work under pressure.

Benefits

• Competitive salary
• Career growth and professional development opportunities.
• A supportive and collaborative work environment.

Application Closing Date
Not Specified.