Customer Service Representatives at Capital Luxury Global Resources

Capital Luxury Global Resources is an international multifaceted and prestigious company with a commitment to provide unlimited luxury products and services. As a Global luxury group, our innovation and creative energy brings luxury into everything we do. Because we're luxury experts, we've built bridges connecting us with the world's best luxury brands and proffessionals to better serve our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative 

Location: Lekki / Ajah, Lagos
Employment Type: Full-time

Requirements

• High School Diploma or Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum of 3 years of experience in customer service, preferably in the transportation industry.
• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Handle and resolve customer complaints efficiently and professionally.
• Provide accurate information regarding transportation services, schedules, and pricing.
• Assist passengers with booking, payment issues, and lost item inquiries.
• Maintain a high level of professionalism and patience when dealing with challenging situations.
• Collaborate with operations and dispatch teams to ensure customer concerns are addressed.
• Gather and analyze customer feedback to improve service delivery.
• Keep detailed records of customer interactions, transactions, and complaints.
• Strong verbal and written communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Proficiency in Microsoft Office and CRM software.
• Flexibility to work shifts, weekends, and holidays as needed.

Salary
N100,000 - N150,000 / month.

Application Closing Date
28th February, 2025.