Software Support Engineer at the American University of Nigeria (AUN)

The American University of Nigeria was founded in response to the need for a world-class university in sub-Saharan Africa. The University’s mission is to provide quality education to Nigeria and Africa’s future leaders in order to equip them with the skills needed to solve development issues on the continent, and give them the knowledge needed to create solutions that will benefit their community, their country and, ultimately, the world.

We are recruiting to fill the position below:

Job Title: Software Support Engineer

Location: Yola, Adamawa
Employment Type: Full-time
Department: Information Systems

Summary of Position

• The Software Support Engineer shares the responsibility and accountability for the effective and efficient support of all information systems deployed at AUN. The Software Support Engineer, under the leadership of the IS manager and Assistant Director ISS, monitors, analyses, and solves application service requests; installs, modifies, upgrades, and optimizes information systems in accordance with the established policies and procedures.

Responsibilities

• Assist the IS Manager in providing end-user support for all information systems at AUN, including but not limited to OpenERP, LMS (Canvas, Moodle, and Turnitin), CMMS, BIODUX, POS, VingCard, Koha, eWallet, Cafeteria POS, DSpace, CarePlus, Badge Manager, any other enterprise software that will be acquired for AUN operations.
• Supports the purchase and sale of e-books as required by faculty and students.
• Proactively supports day-to-day system operations and engineering, including system file management, account maintenance, systems monitoring, and printing.
• Acts as a resource person to other Software Support Engineers & Unit Interns.
• Overseas software installations of operating systems, layered products, and third-party products for multi-user computer systems.
• Identifies and resolves complex technology problems, ensuring timely delivery, quality, and compliance.
• Can participate in all of the application development life cycle phases together with the Software Development Team (mainly testing and deployment).
• Must be aware of the design and implementation of existing software to provide effective support.
• Maintain standards compliance, where necessary.
• Document and compile users’ requirements, processes, manuals, and guides.
• Perform other duties assigned by the supervisor.

Requirements for the Position:

• Bachelor’s Degree in computer science, Software Engineering, or a related field, as well as one (1) year of experience in information systems support (hardware, software, processes).
• Demonstrate an understanding of the issues relevant to OpenERP software modules, including Finance, Admissions, Faculty, Academic registry SIS, HR, Library, and Facilities Management.
• Strong hands-on experience in Relational Database Management systems (Oracle, MS-Access, MS-SQL, MySQL, Postgres, etc.
• Strong knowledge of Structured Query and Language and ability to write and execute complex SQL commands and statements to process and manage complex dataset
• Strong knowledge of Business Analytics systems and reporting
• Strong hands-on experience with Windows Server OS, LINUX (Ubuntu and other flavours of Linus), Solaris, and UNIX.
• Strong knowledge of Storage systems (NAS, SAN)
• Advanced knowledge of AUN-supported applications
• Proven data analysis, data verification, and problem-solving abilities.
• Good knowledge of data protection techniques and methodology
• Maintain a high level of confidentiality
• Other requirements and abilities for the position:
• Ability to work cooperatively with a team to achieve results within set deadlines.
• Set and convey clear goals and monitor progress.
• Must possess the intellectual capacity to break down a problem or situation into its parts, identifying implications, timeframes and sequences.
• Ability to easily establish and build relationships with all stakeholders.
• Good management skills. Ability to communicate ideas in both technical and business terms.
• Must possess a high level of enthusiasm and be a strong team player.
• Attention to quality and detail.
• Ability to work under pressure and on weekends to deliver time-sensitive operations and projects.

Description of Benefits

• Salary and benefits are commensurate with experience and job classification as approved by the University.

Application Closing Date
Not Specified.