Account Manager at Biz Afric Solutions (Remote)

Biz Afric Solutions - Our client is an international agency helping business enhance their online visibility through meticulous google Business Profile management and innovative digital marketing strategies.

They are recruiting to fill the position below:

Job Title: Account Manager

Location: Remote
Employment Type: Full-time

Job Summary

• We are seeking an account manager responsible for managing and nurturing client relationships after the sales process. 
• This role involves on-boardingclients, ensuring smooth transitions, maintaining ongoing communication, and ensuring client satisfaction with our services. 
• The Account Manager will act as the primary point of contact, working closely with both clients and internal teams to ensure project success and client retention.

Job Responsibilities

• Facilitate the onboarding process for new clients, ensuring a smooth transition from the sales team to account management.
• Build and nurture strong relationships with clients, serving as their primary point of contact for all communications.
• Act as the client's advocate within our company, ensuring their needs and expectations are communicated to internal teams.
• Collaborate with internal teams to oversee the successful execution of client projects, ensuring deliverables meet agreed timelines and quality standards.
• Proactively address client concerns, resolve issues, and consistently deliver value to maintain high client satisfaction and retention rates.
• Regularly monitor client project performance and service usage, providing feedback and recommendations to optimize results.
• Identify opportunities to introduce additional services that align with client needs, contributing to revenue growth.
• Prepare and deliver regular performance reports to clients, providing insights and updates on project progress and results.
• Address and resolve any client issues or escalations promptly, ensuring positive outcomes and maintaining trust
• Solicit client feedback on services and communicate suggestions to improve Digital Flex's offerings and processes.

Job Requirements

• Bachelor’s Degree in Business, Marketing, Communications, or a related field is preferred but not mandatory. Equivalent work experience will also be considered.
• 2 - 4 years previous experience in handling post-sale processes, including onboarding, project management, and customer support.
• Experience in project management tools to manage client projects, set timelines, and coordinate tasks between internal teams and clients.
• Proficiency in CRM software to manage client information, track interactions, and monitor account progress.
• Comfortable using tools such as Google Workspace and Microsoft Office Suite for project tracking and communication.
• Experience or knowledge in digital marketing, particularly around services like local SEO, Google My Business management, reputation management, or social media marketing is preferred
• Strong organizational skills to oversee multiple client accounts and ensure timely project delivery.
• Ability to collaborate with other teams to ensure client needs are met effectively.

Salary
N200,000 - N300,000 Monthly.

Application Closing Date
5th March, 2025.