Customer Care Service Executive at Ascentech Services Limited

Ascentech Services Limited - Our client is recruiting to fill the position below:

Job Title: Customer Care Service Executive

Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a highly proactive and energetic Customer Care Service Executive.
• The ideal candidate will be a self-starter, capable of working independently and contributing effectively to our team.

Responsibilities

• First-line interaction with customers
• Ensure customer queries/requests/concerns are attended to, documented and reported to management
• Follow up with the relevant department in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contributions from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes
• Customer Service / Shop Operations

Qualifications

• Minimum of 1 year of working experience in a similar role
• Experience in Customer Service
• Experience in Cash and Stock management
• Experience in First line interaction with customers.

Salary
N90,000 per month.

Application Closing Date
11th March, 2025.