Executive - Shop Operations (Customer Care Service Executive) at Ascentech Services Limited (2 Openings)

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings: Recruitment and Selection, Outsourcing and Training and Development. To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

We are recruiting to fill the position below:

Job Title: Executive - Shop Operations (Customer Care Service Executive)

Locations: Wuse 2 and Maitama, Abuja (FCT)
Employment Type: Full-time

Major Deliverables

• First line interaction with customers
• Ensure customer queries/requests/concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for stock and cash management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standard are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure customer service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure customer delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure daily operational reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations / processes
• You are to report to the Direct-supervisor Shop operations ; Functional - Territory sales manager

Qualifications

• Graduate/ Post graduate
• 1 to 2 years experience in similar role
• Relevant industry experience
• Been on the front end handling customers and team
• Must have sharp business acumen
• Must have planning and organizing skills proven achiever
• Excel knowledge is a must
• Graduate/ Post graduate
• 1 to 2 years experience in similar role
• Experience in customer service
• Experience in cash and stock management
• Experience in first line interaction with customers
• Candidate integrity is key(integrity checks to be provided)

Salary
N75,000 - N90,000 Monthly.

Application Closing Date
18th February, 2025.