Manager, Cloud Solution Architect at Lagos Business School (LBS)

Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.

We are recruiting to fill the position below:

Job Title: Manager, Cloud Solution Architect

Location: Ajah, Lagos

Purpose of Position

• The job holder is responsible for overseeing LBS’s cloud computing architecture, on-premise server infrastructure, and critical business applications.
• This includes managing teams, implementing strategic IT solutions, and providing third-level support to ensure optimal service delivery. 
• The role involves designing, optimizing, and securing IT systems for high availability and disaster recovery while driving technological advancements aligned with LBS’s strategic goals. 
• Additionally, it ensures the effective operation, maintenance, and security of the school’s IT infrastructure to support business needs and enhance user experience.

Essential Duties / Key Job Roles and Responsibilities
They include but are not limited to the following:
System Management (60%):

• Robust Applications and infrastructure Monitoring to provide oversight of operations.
• Responsible for Identity management of systems and applications within the purview.
• Improvement initiatives with respect to ICT Server and cloud resources optimizations and minimizing downtime.
• Create policies, procedures and guidelines for cloud, server and applications, operations, data protection and system usage with respect to best practice.
• Prepare weekly reports on ICT infrastructure state and monitor ICT dashboard for potential bottlenecks.
• Ensure readiness of system and server infrastructure with respect to disaster recovery.
• Incident Management oversight of all systems within the purview.
• Analyze ICT requirements and provide objective advice on the use of appropriate cloud provider or on-premise infrastructure
• Continuously updating the School’s incident response and disaster recovery plans.
• Act as interface for ICT internal and external customers.
• Evaluate staff awareness and train them when necessary based on best practice.
• Act as one of the focal points of ICT disaster recovery planning and implementation
• Establish and maintain structures and procedures to provide timely, effective, proactive and efficient user support
• Act as a major custodian of the ICT service level agreement with external suppliers.

Cloud Management(40%):

• Demonstrate knowledge of cloud architecture and implementation features (Virtualization, Storage, Operating systems, multi-tenancy, and elastic scalability)
• Act as the Subject Matter Expert for Lagos Business School’ cloud end-to-end architecture, including Google, AWS, AZURE and future providers, subscription, networking, provisioning, security and management
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Define optimal design patterns and solutions for high availability and disaster recovery for applications
• Ensures robust security management and privacy requirements are incorporated into cloud hardware, software and applications

Key Performance Indicators

• High level of customer satisfaction
• No unplanned downtime of Systems and Cloud Infrastructure
• Team Management and oversight.
• % of up-to-date Server and Cloud infrastructure
• Mean Time to Detect (MTTD) incidents.
• Ability to work under pressure and to tight deadlines.
• Effective resolution of incidents or problems.
• % of SLA attainment for applications and infrastructure
• Conversant with several best practice frameworks and ISO standard.

Qualifications and Experience

• A Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering or related Technology/ Science disciplines.
• Minimum 5-9 years post-degree working experience in Enterprise system /cloud administration, with at least 3 years of managing a team or unit.
• Experienced using Linux OS
• Experienced with Dell Server management in an enterprise
• Ability to identify and mitigate network vulnerabilities and monitor patch management
• Knowledge of firewalls, antivirus and IDPS concepts
• Experienced in installing security software and documenting security issues
• Performed ICT System Administration role in an enterprise infrastructure environment with above 200 Users.
• Experience using Microsoft Applications like Power automate, Sharepoint, PowerBI, Office365, Dynamics 365 e.t.c

Professional Qualifications:

• IT Governance (ITIL)
• Cloud Platform [AWS Certifications, Microsoft Azure, GCP]
• Platforms (HP, Dell, Cisco]
• Operations [Microsoft Office suite, etc.]
• Project Management [PMP, PRINCE2, MS Project, etc.]
• Operating Systems (Windows Server 2019/2016, Linus Centos, Windows 10)
• Security (CEH, CISM)
• ICT Risk: COBIT, CRISC, CISM, CISA.

Competencies Required:

• Server and Network Upkeep skills – Analyzing System Logs, System Tools, and Data. Administering Server Security Software and Controls. Creating, Modifying, and Updating Microsoft Active directory group policy. Experience with Windows Admin Center is mandatory.
• Good managerial and organization skills
• Supplier/ Vendor management
• Excellent knowledge of cloud computing functionalities – AWS, Azure, GCP, eApps
• Familiarity with ICT Risk and Security regulations, methodology and framework.
• Problem-solving skills – Able to devise technical and creative solutions to user issues
• Communication skills – Telephone etiquettes; Able to gather data about problems, prepare detailed notes and reports, and walk users through the steps they can take to resolve security related issues
• Time management – Having excellent time management skills and should be able to set priorities when handling multiple cases; Ability to work under pressure and to tight deadlines
• Team collaboration – Able to work with other ICT personnel, Vendors, Contractors and co-works to resolve user issues; Good and flexible communication, interpersonal and influencing skills.
• Ability to manage Users in an enterprise infrastructure environment.
• Continuous approach to upgrading of ICT skills.

Salary Grade
Managerial.

Application Closing Date
Not Specified.