Application Support Specialist at Cordros Capital Limited

Cordros Capital Limited is a leading financial services group in African markets with a reputation for wealth creation. We are licensed as Brokers/Dealers and Issuing House by the Securities & Exchange Commission and the Nigerian Stock Exchange. Cordros offers a broad range of services to a diversified client base which includes private clients, small businesses, financial institutions, corporations and governments.

We are recruiting to fill the position below:

Job Title: Application Support Specialist

Location: Lagos
Job type: Full-time
Reporting Line: Team Lead, IT

Job Purpose

• We are in need of an Application Support Specialist who is responsible for providing exceptional technical support for our software applications. 
• In this role, you will act as the primary point of contact for users experiencing technical issues, ensuring that problems are resolved efficiently and effectively.
• You will work closely with development teams, system administrators, and end-users to troubleshoot, diagnose, and resolve application-related issues. 
• Your role will also involve monitoring application performance, implementing updates, and ensuring the overall stability and reliability of the software systems.

Responsibilities        

• Provide technical support for software applications and resolve user issues.
• Monitor application performance and ensure system stability.
• Collaborate with development teams to troubleshoot and resolve technical problems.
• Document issues, resolutions, and create technical guides for users.
• Train users on new features and updates of the software.
• Identify recurring issues and suggest improvements to enhance user experience.
•  Implement software updates and patches as needed.
• Ensure compliance with company policies and security standards.
• Work closely with Development teams to align technical deliverables with business goals.

Job Requirements
Education: 

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage.

Experience:

• Minimum of two (2) years’ proven experience in application support or a similar role.

Key Knowledge and Skills:
Knowledge:
The incumbent must have proficiency knowledge in the following areas:

• Knowledge of software development lifecycle and ITIL processes is a plus.
• Familiarity with database management and SQL queries.
• Familiarity with product management and end-to-end project lifecycle management.
• Familiarity with Agile development methodologies.
• Knowledge of testing frameworks for ensuring application reliability and performance.

Skills:
The incumbent must demonstrate the following skills:

• Strong problem-solving and analytical skills.
• Excellent problem-solving skills and the ability to work in collaborative, team-oriented environments.
• Strong communication skills, with the ability to translate technical concepts into actionable plans.
• High level of organization and detail orientation.
• Strong work ethic and willingness to take initiative.
• Good attitude toward teamwork as well as the ability to work independently.

Behavioral Attributes:
The incumbent must demonstrate the following behavioral Attributes:

• Ability to work under pressure.
• Expected to display an appreciable measure of emotional intelligence.
• Ability to manage multiple tasks simultaneously.
• Customer-focused mindset with a proactive approach to problem-solving
• Problem Solver and Solutions Oriented.
• High level of agility and adaptability.

Working Relationships:      

• Internal
• All employees in Cordros Capital and its subsidiaries.
• External
• Vendors.

 Work Environment:

• Collaborative and forward-thinking team culture.
• Opportunity to work on cutting-edge projects and technologies.
• A flexible work environment with a focus on personal and professional growth. 

Work Cycle:
Hours/Days the incumbent is required to work:

• Monday – Friday (8am – 5pm)
• Flexible working schedule is also available i.e remote work.

Application Closing Date
Not Specified.