Spa Manager at Montaigne Place

Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories.ls with beauty, wellness and cosmetics.

We are recruiting to fill the position below:

Job Title: Spa Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Oversee daily spa operations, ensuring efficiency and exceptional service standards.
• Implement and maintain standard operating procedures (SOPs) for all spa services.
• Manage inventory, supplies, and equipment to support uninterrupted spa operations.
• Lead, train, and motivate spa staff, including therapists, aestheticians, and receptionists.
• Create staff schedules to ensure adequate coverage during peak and off-peak hours.
• Conduct regular team meetings to communicate goals, updates, and performance expectations.
• Ensure exceptional guest experiences by maintaining high service quality and personalized care.
• Address client inquiries, feedback, and complaints professionally and promptly.
• Build strong relationships with regular clients to encourage loyalty and repeat business.
• Drive spa sales through service promotions, product recommendations, and membership programs.
• Monitor financial performance, manage budgets, and meet revenue targets.
• Collaborate with the marketing team to implement promotional campaigns and events.
• Ensure compliance with health, safety, and hygiene standards across all spa operations.
• Conduct regular audits and risk assessments to maintain a safe working environment.
• Stay updated on industry regulations and ensure staff certifications are current.

Application Closing Date
25th February, 2025.