Customer Relationship Management Intern at Zino Aviation

Zino Aviation is a Pilot Training, Aviation Management & Consultancy firm offering a wide range of services such as advisory, consultancy, courses, flight training and career management services for aspiring pilots. We provide the necessary tools and expertise to help aspiring pilots go from zero knowledge about flying, to sitting in the cockpit flying for a top airline. We also provide management and logistic services for governments, airlines, and organisations seeking to train pilots.

We are recruiting to fill the position below:

Job Title: Customer Relationship Management Intern

Location: Victoria Island, Lagos
Employment Type: Full- time
Work Schedule: Monday to Friday (08:00AM to 16:00PM)

Job Summary

• We are seeking a proactive Customer Relationship Management Intern to assist with customer engagement, relationship management, and CRM software usage.
• This role offers hands-on experience in managing customer interactions, analyzing feedback, and supporting initiatives to enhance satisfaction and retention.
• The ideal candidate is cheerful, and people-oriented, with strong communication skills, attention to detail, and a passion for customer service.
• You will contribute to improving the customer experience while learning how to build lasting client relationships. Strong organizational skills and a friendly, professional demeanour are key.
• As part of a dynamic environment, the Customer Relationship Management Intern should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-up.

Key Responsibilites

• Assist in managing customer inquiries via email, phone, and in-person interactions.
• Support the CRM team in building and maintaining strong client relationships.
• Ensure prompt and professional responses to customer queries, providing accurate information.
• Maintain an updated customer database, tracking interactions and feedback using Zoho CRM or similar tools.
• Conduct customer follow-ups to ensure satisfaction and gather service feedback.
• Assist in creating customer engagement plans and loyalty programs.
• Monitor customer feedback and complaints, recommending improvements for the experience.
• Support initiatives to improve customer retention and long-term relationships.
• Learn and assist with CRM tools to organize customer data and track interactions.
• Assist in generating insights and reports to improve engagement strategies and support business development.

Preferred Skills and Qualifications

• Strong verbal and written communication skills, with good diction and active listening abilities.
• A true “people person”, friendly, and approachable, with a passion for delivering excellent customer experiences.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Tech-savvy with a willingness to learn and use CRM software (Zoho CRM, HubSpot, Salesforce).
• Organized, detail-oriented, and proactive, with strong time management skills.
• Ability to multitask and adapt in a fast-paced environment.

Benefits

• Salary increases based on performance
• Training courses for career development when available.
• Networking opportunities within the aviation and customer service industry.
• Hands-on experience in real-world CRM strategies and operations, customer engagement, and business development.
• A collaborative and growth-focused work environment with potential for a full-time role based on performance.
• Mentorship and training from experienced professionals and our CEO, Captain Zino Mario.

Application Closing Date
Not Specified.