Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
PWAN Group Limited Job Recruitment (3 Positions)

Total Data Limited Job Recruitment (3 Positions)

Future Moves Recruitment Agency Limited (FMR Agency) Job Recruitment (11 Positions)

Scruples Resource Limited (SRL) Job Recruitment (9 Positions)

The African Development Bank Group (AfDB) Job Recruitment (14 Positions)

SPIE Oil & Gas Services Job Recruitment (5 Positions)

BUA Cement Plc Job Recruitment (5 Positions)

Redeemer's Health Village (RHV) Job Recruitment (3 Positions)

Equity Specialist Hospital and Diagnostic Center Job Recruitment (4 Positions)

KSBC Knowledge Resources Limited Job Recruitment (15 Positions)

Excellent Jobs Job Recruitment (5 Positions)

Eta Zuma Mining and Industries Limited Job Recruitment (3 Positions)

Eneight Limited Job Recruitment (4 Positions)

Lafarge Africa Plc Job Recruitment (5 Positions)

Pruvia Integrated Limited Job Recruitment (16 Positions)

Rome Business School Nigeria Internship & Exp. Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (7 Positions)

Norwegian Refugee Council (NRC) Job Recruitment (3 Positions)

Givanas Cosmetics Nigeria Limited Job Recruitment (3 Positions)

Yassir Job Recruitment (8 Positions)

Fit-Plus Health Studio Limited Job Recruitment (3 Positions)

Laboria Limited Internship & Exp. Job Recruitment (4 Positions)

International Institute of Tropical Agriculture (IITA) Job Recruitment (12 Positions)

ONGOING: NNPC / Oando Energy Resources (OERNL) Joint Venture 2025 / 2026 Tertiary Scholarship Scheme

Lluvia Health Organisation Volunteering Job Recruitment (8 Positions)

Seven-Up Bottling Company Limited Job Recruitment (12 Positions)

Koteria Solutions Job Recruitment (4 Positions)

ATS Travels Job Recruitment (3 Positions)

Ivee Consulting Limited Job Recruitment (4 Positions)

Moniepoint Incorporated Job Recruitment (25 Positions)

Duplo Job Recruitment (5 Positions)

Dangote Group Job Recruitment (9 Positions)

Mojec Holding Job Recruitment (6 Positions)

Havana Group Internship & Exp. Job Recruitment (4 Positions)

Cobranet Limited Job Recruitment (3 Positions)

De Tastee Fried Chicken Limited Job Recruitment (4 Positions)

Glovo Nigeria Job Recruitment (5 Positions)

PricewaterhouseCoopers (PwC) Nigeria Job Recruitment (4 Positions)

WorkForce Group Job Recruitment (6 Positions)

Resolve to Save Lives (RTSL) Job Recruitment (3 Positions)

Meritabode Nigeria Limited Job Recruitment (3 Positions)

Joefelin Resources Job Recruitment (3 Positions)

Ralds and Agate Limited Job Recruitment (4 Positions)

Lontor Hi-Tech Job Recruitment (3 Positions)

KKON Technologies (KKONTech) Job Recruitment (4 Positions)

HR-on-Wheels Job Recruitment (3 Positions)

Stanbic IBTC Bank Job Recruitment (7 Positions)

Khenpro Global Services Graduate & Exp. Job Recruitment (10 Positions)

Geospatial Research Limited (GRL) Job Recruitment (8 Positions)

Fiberone Broadband (FOB) Limited Job Recruitment (6 Positions)


Customer Relationship Manager at Zino Aviation

Posted on Wed 12th Feb, 2025 - hotnigerianjobs.com --- (0 comments)


Zino Aviation is a Pilot Training, Aviation Management & Consultancy firm offering a wide range of services such as advisory, consultancy, courses, flight training and career management services for aspiring pilots. We provide the necessary tools and expertise to help aspiring pilots go from zero knowledge about flying, to sitting in the cockpit flying for a top airline. We also provide management and logistic services for governments, airlines, and organisations seeking to train pilots.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Victoria Island, Lagos
Employment Type: Full- time
Work Schedule: Monday to Friday( 08:00AM to 16:00PM)

Job Summary

  • We are looking for a Customer Relationship Manager (CRM) to enhance client satisfaction, strengthen relationships, and ensure a smooth customer experience.
  • This role involves building and maintaining strong client connections, improving engagement, and optimizing the customer journey.
  • The ideal candidate should excel in conflict resolution and de-escalation, effectively addressing customer concerns while fostering positive relationships.
  • You should be a people-oriented professional who thrives on meaningful interactions, understands client needs, and drives loyalty through outstanding service.
  • In addition to managing customer relationships, this role will contribute to business development, operational efficiency, and strategic initiatives, playing a vital role in Zino Aviation’s growth.
  • As part of a dynamic environment, the Customer Relationship Manager should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-u

Key Responsibilites

  • Develop and nurture strong, long-term relationships with new and existing clients, ensuring customer satisfaction and loyalty.
  • Act as the main point of contact for customer inquiries, concerns, and feedback, providing timely and professional support.
  • Implement customer loyalty programs and engagement initiatives to improve retention and enhance the client experience.
  • Regularly follow up with clients to ensure satisfaction, address concerns, and identify areas for service improvement.
  • Oversee the client onboarding process, ensuring a seamless transition into Zino Aviation’s services and maintaining a high level of client engagement.
  • Provide expert guidance and support to clients regarding aviation training programs and other service offerings.
  • Work closely with the Sales and Marketing teams to create a seamless customer journey, aligning strategies for engagement and retention.
  • Identify opportunities for upselling and cross-selling, maximizing client value and revenue generation.
  • Maintain accurate and up-to-date client records using CRM software (Zoho CRM, HubSpot, Salesforce), tracking customer data and satisfaction metrics.
  • Analyze customer feedback and engagement reports, providing insights to refine customer service strategies and contribute to company growth initiatives.

Preferred Skills and Qualifications

  • Minimum of 3 years of experience in customer relations, account management, or client servicing.
  • Background in aviation, education, or service-oriented industries (preferred but not mandatory).
  • Experience handling high-value corporate and individual clients.
  • Proficiency in CRM tools (Zoho CRM, Salesforce, HubSpot) for managing client interactions.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to analyze customer feedback and data to improve services.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.
  • A true “people person” with a natural ability to connect, engage, and build trust.
  • Strong conflict resolution and de-escalation skills to effectively manage customer concerns and maintain positive relationships.
  • Exceptional communication and active listening skills, ensuring clients feel valued.
  • Strong emotional intelligence, with the ability to handle complex customer interactions with empathy.
  • Proactive and adaptable mindset, willing to take on additional responsibilities beyond customer relations.
  • Time management and organizational skills, ensuring smooth client interactions and follow-ups.

Benefits

  • Competitive salary with performance-based incentives and bonuses.
  • Opportunity to be part of a fast-growing company with an ambitious expansion strategy.
  • Access to global industry networking opportunities and training programs.
  • Career growth potential into senior leadership roles.
  • Flexible, innovative, and dynamic work environment.
  • Mentorship and training from experienced professionals and our CEO, Captain Zino Mario.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *