Customer Service / Medical Sales Representative at TNL Pharma Limited

TNL Pharma Limited is a group of registered companies, with operational base throughout Nigeria and Corporate Head Offices in Lagos, Nigeria.Established in September 1997, TNL Pharma Limitedis a member of the Pharmaceutical Manufacturing and Marketing Companies in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Medical Sales Representative

Location: Abuja
Employment Type: Full-time

Responsibilities

• Monitor company social platforms and improve traffic on sites by inviting and encouraging internal and external customers to visit company social sites.
• Monitor and manage the marketing calendar and send out prior reminders to regions and territories. Collate and submit marketing program reports from territories to the PM
• Timely collation of weekly and monthly reports from regions and sending of same to the sales and marketing department every month.
• Assist in resolving any marketing function that may be assigned to you from time to time.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for the marketing department.
• Attend to customers' complaints and get them resolved timely and efficiently
• Act as the liaison Officer between the field force and the other departments and get all their issues resolved within 24 hours.
• Ensures that customers stock is invoiced and dispatched as at when due and on time.
• Manages the company's call center with all the professional ambience
• Detailing of company products to Health Care professionals: doctor’s pharmacist, nurses etc. to ensure set of planned objectives are achieved
• Ensuring the achievement of sales and products target for assigned respective region, territory and areas.
• Ensuring proper implementation of marketing activities such as focus group meetings, clinical meeting and presentations, Lab Forums, Distributor’s Forum and any other scientific based presentations to all Hcp’s.
• Organizing conferences for doctors and other Hcp’s to achieved planned objectives.
• Building/developing brand kol (Key opinion leaders) at all designated territory/region. Ensuring the scientific updating of the kol on recent informations about company brands and engaging them on prescription generating.
• Keeping detailed records of all contacts; (Customer’s data base) for Hospitals, Clinics, Pharmacies and other assigned customer.

Application Closing Date
6th March, 2025.