Contact Centre Agent at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited is a distinguished HR Outsourcing and Consulting firm, specializing in customized recruitment solutions tailored to meet the unique needs of companies. Our proficiency extends across a wide spectrum of positions, ranging from top-tier executives to entry-level positions, covering technical, contractual, semi-skilled, and unskilled roles. Additionally, we are recognized experts in providing a range of services including Fumigation Services, Janitorial Services, Payroll Administration, Expatriate Management, Manpower Planning, Executive Training, and more.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Ilupeju, Lagos
Employment Type: Full-time
Industry: Financial Institution

Job Summary

• The Contact Centre Agent manages customer interactions, enhances engagement, and contributes to business growth. 
• This role requires exceptional communication skills, a sales-driven approach, and the ability to resolve customer inquiries efficiently while delivering outstanding service.

Key Responsibilities

• Handle a high volume of inbound messages with professionalism and efficiency.
• Assess customer needs and provide tailored solutions to enhance satisfaction.
• Build and maintain trust-based relationships with customers through clear and transparent communication.
• Resolve customer complaints effectively, ensuring timely follow-up and issue resolution.
• Maintain comprehensive records of customer interactions, account modifications, and service requests.
• Demonstrate commitment to customer success by proactively engaging and delivering top-tier service.

Qualifications & Experience

• Education: B.Sc or HND (Minimum 2.2 or Lower Credit).
• Experience: At least 3 years of proven experience in customer service
• Technical Proficiency: Strong familiarity with CRM systems, digital tools, and customer engagement platforms.
• Communication & Relationship Management: Excellent verbal and written communication, active listening, and interpersonal skills.
• Problem-Solving & Adaptability:Ability to handle complex issues, resolve conflicts, and engage effectively with diverse customer profiles.
• Time Management: Strong multitasking, prioritization, and organizational abilities in a fast-paced environment.

Salary
N199,000 Monthly.

Application Closing Date
Not Specified.