Guest Service Agent at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• A Guest Service Agent is the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay. 

Responsibilities
Key responsibilities include:

• Guest Check-In & Check-Out: Handling arrivals, departures, and reservations efficiently while maintaining a luxury experience.
• Personalized Guest Assistance: Addressing guest inquiries, and special requests, and providing recommendations for hotel services and local attractions.
• Problem Resolution: Managing guest concerns and complaints professionally to ensure satisfaction.
• Communication & Coordination: Liaising with housekeeping, concierge, and other departments to fulfill guest needs seamlessly.
• Billing & Payments: Processing payments, and invoices, and maintaining accurate records.
• Brand Representation: Upholding the hotel’s five-star standards in professionalism, appearance, and service excellence.

Requirements

• Interested candidates should possess a Bachelor’s Degree with 3 - 5 years experience.

Application Closing Date
25th February, 2025.