IT ERP Support Specialist at Kloverharris Limited

Kloverharris Limited is a leading human capital consulting company in Lagos, Nigeria. We specialize in providing comprehensive solutions in Learning and Development, HR Outsourcing, Business Consulting, and Information Technology. With a steadfast commitment to excellence and a customer-centric approach, we empower organizations to optimize their human resources, drive growth, and achieve sustainable success.

We are recruiting to fill the position below:

Job Title: IT ERP Support Specialist

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for an ERP Support Specialist to join our team and ensure the smooth operation and optimization of our Enterprise Resource Planning (ERP) systems. 
• As an ERP Support Specialist, you will play a critical role in maintaining, troubleshooting, and enhancing the ERP software that supports our business processes. 
• You will collaborate with various departments to understand their needs, provide technical support, and implement solutions that improve efficiency and productivity. 
• This role requires a strong understanding of ERP systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. 
• Your primary responsibilities will include monitoring the performance of the ERP system, identifying and resolving technical issues, and providing training and support to end-users. 
• You will also work closely with the IT team and external vendors to implement updates, upgrades, and customizations. Additionally, you will be responsible for documenting processes, creating user manuals, and ensuring data integrity within the system. 
• The ideal candidate will have a background in IT or a related field, experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics, and a proactive approach to problem-solving. 
• You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously. If you are passionate about technology and enjoy helping others succeed, we encourage you to apply for this exciting opportunity.

Responsibilities

• Provide technical support and troubleshooting for ERP system issues.
• Collaborate with departments to understand and address their ERP needs.
• Monitor system performance and ensure data integrity.
• Coordinate with IT teams and vendors for system updates and customizations.
• Develop and maintain user manuals and training materials.
• Conduct training sessions for end-users on ERP functionalities.
• Document and streamline ERP-related processes.
• Ensure compliance with company policies and industry standards.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.
• Familiarity with database management and SQL is a plus.
• Attention to detail and a proactive approach to tasks.
• Experience in providing technical support and training.

Application Closing Date
28th February, 2025.