Senior Network Support Engineer at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Senior Network Support Engineer

Location: Lagos

Job Description

• Provide technical support service via phone, email, and other channels as required to clients.
• Providing primary backup for networks should they fail
• Ensuring the effective administration of a new business network
• Performing troubleshooting on all programs when required
• Preparing post-mortem reports and performing trend analysis when there are system failures
• Developing proposals and helping to finalize opportunities that reduce expenses
• Developing and maintaining all of the comprehensive paperwork associated with the implemented network
• Assisting other departments when it comes to localized issues
• Coordinating with various different departments to help develop a Linux network design that runs smoothly
• Managing all of the technical network resources for both projects and the business as a whole
• Assisting and providing consultancy services to clients (should it be required)
• Supervising and ensuring there is an optimal level of technical backup at all times
• Administering and ensuring project completion
• Standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Proper vendor engagement and providing prompt and accurate feedback to customers.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

Requirements
Educational Qualifications: 

• Preferred B.Sc. / HND in Computer engineering, physics, electrical electronics, telecoms engineering.

Certifications/ Trainings:

• ITIL V3/4, CCNA OR Mikrotik (MTCNA)/MTCRE/CCNP and CWNA (within 6months of hire).
• RF Radio (Cambium, Ubiquiti and other licenced radios) is preferred.

Experience:

• Minimum of 3 years in customer experience and 3 years in L2 as a network support engineer

Technical Knowledge:

• Intermediate: Network troubleshooting (static routings, BGP), 
• Network Monitoring, 
• Case/incident management, 
• Problem Management, 
• Knowledge on core network architecture & configuration, 
• Knowledge on complete customer life cycle - SDRM, 
• Integration Parameters, 
• Survey & Installation sheet, 
• LAN, MPLS, VPN, 
• Troubleshooting expertise, 
• APN installation/troubleshooting, k
• Knowledge on Fiber troubleshooting and RF, 
• Reconciliation, 
• Remote Support (link integration, deployment and troubleshooting), 
• Vendor Engagement and escalation with other Administrative skills and Supervision of all L2 Network Support Engineer.

Application Closing Date
Not Specified.