Service Parts Associate - Level II at Cummins Nigeria

Cummins Inc. a global power leader, is a fortune 500 corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.

By working to coordinate the production, shipment, and delivery of the goods & Customer Service Support required to meet their business needs, Cummins Inc. has been able to more easily meet the demands of their customers.

We are recruiting to fill the position below:

Job Title: Service Parts Associate - Level II

ReqID: 2411033
Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a talented Service Parts Associate - Level II to join our team specializing in Service for our Service Operations Department in Lagos, Nigeria.

Responsibilities
In this role, you will make an impact in the following ways:

• Customer Assistance: Help customers, technicians, and parts personnel secure needed parts and supplies, ensuring smooth operations.
• Compliance: Adhere to Health, Safety, and Environmental standards, policies, and procedures, promoting a safe work environment.
• Customer Service: Perform customer parts counter duties, including receiving calls, assisting walk-in customers, and handling transactions, enhancing customer satisfaction.
• Issue Resolution: Address customer needs and issues promptly, escalating to senior personnel when necessary, maintaining strong customer relationships.
• Workspace Maintenance: Keep the customer parts area and warehouse neat and clean, ensuring a professional appearance.
• Support: Assist other parts personnel in sourcing and locating complex parts requests, using various systems and resources efficiently.
• Upselling: Identify opportunities to upsell supporting products and services to customers, contributing to business growth.
• Inventory Management: Manage stock levels, shipping, receiving, and other warehouse activities, ensuring efficient inventory management.

To be successful in this role you will need the following:

• Process Optimization: Understand and implement the most effective and efficient processes to complete tasks, with a continuous improvement mindset.
• Inventory Control: Effectively manage physical inventory using inventory control methodologies to meet customer expectations and maintain accurate stock levels.
• Customer Support: Provide proactive customer support throughout the order life cycle to ensure customer satisfaction and a positive overall experience.
• Order Life Cycle Systems Knowledge: Demonstrate proficiency in using system screens to process customer orders, make modifications, and respond to queries accurately and promptly.

Education / Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
• A Minimum of National diploma in related fields.

Application Closing Date
Not Specified.