Regional Coordinator at Union Bank of Nigeria

Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:

Job Title: Regional Coordinator

Location: Kaduna
Job type: Full-time

Job Summary

• Responsible for driving significant growth and operational excellence within the assigned region.
• Meet assigned targets through effective sales strategies and management of PDOs.
• Identify trends, opportunities, and risks to help drive business growth and performance optimization.
• Partner with various stakeholders to develop data-driven strategies and solutions that enhance the agency banking customer experience and business value.

Duties and Responsibilities

• Field Support Team Management: Supervise and coordinate the activities of PDOs (and other support) within the region. This includes driving agent acquisition, growing the active base and providing ongoing guidance and support to ensure they meet performance targets.
• Agent Network Development: Oversee the entire agent network lifecycle, from onboarding and ongoing support to performance management.
• Performance Reporting & Analysis: Monitor, analyze, and report on the performance of the PDOs and other support, providing actionable insights and recommendations to achieve regional targets.
• Business Growth Strategy: Develop and implement strategies to drive regional business growth, including specific targets assigned from time to time
• Compliance & Risk Mitigation: Ensure all activities comply with regulatory requirements, internal policies, and procedures, minimizing potential risks.
• Capacity Building: Identify training needs and facilitate development programs to equip the support team with the skills and knowledge required for success.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including agents, internal teams, and external partners.

Key Performance Indicators
Agent Network Growth:

• Active Agent onboarding target achieved.
• Agent Activation and retention rates.
• B2B/B2C Client-base growth, rollout of new touchpoints and partnerships

Financials:

• Regional revenue and transaction growth
• Profitability of the agent network in the region

Operational Efficiency:

• Efficiency ratio (operating expenses to revenue)
• Financial Inclusion targets
• Staff Productivity

Requirements

• Candidates should possess a good First Degree in any discipline
• At least 2 - 5 years of experience in a similar role, preferably in the banking or financial services industry.
• Strong relationship management and change adoption facilitation skills
• Demonstrated success in building, managing, and growing agent networks, driving significant business growth, and fostering strong agent relationships.
• Proven ability to lead and motivate teams, communicate effectively with diverse audiences, and build strong interpersonal relationships.
• Adept at analyzing data, identifying key trends, and translating insights into actionable recommendations to inform strategic business decisions.
• Skilled in identifying and resolving complex problems, mediating conflicts effectively, and achieving positive outcomes.

Key Competency Requirements:

• In-depth understanding of agency banking operations and regulations in Nigeria
• Familiarity with financial products and services offered through agency banking
• Awareness of the competitive landscape and market trends in the banking/agency banking sector
• Financial product development and distribution strategies
• Data analytics and business intelligence systems
• Project Management frameworks and change adoption methods
• Financial reporting, analysis and budgeting
• Risk Management
• Excellent interpersonal, negotiation and networking proficiency
• Effective communication with the ability to liaise across senior levels
• Strategic leader leadership and visioning ability
• Facilitation, execution and change leadership skills
• Results-driven mindset with hands-on management experience
• Organization and coordination skills
• Proficiency in relevant software including Microsoft Office Suite
• Cross-cultural communication & language proficiency (applicable to the region).

Application Closing Date
Not Specified.