IT Operations Lead at Jaza Energy

Jaza is a solar energy start-up working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. In 2022, we achieved over 1.5 million battery swaps, providing approximately 186,000 people access to clean, affordable energy. We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. We’ve already successfully entered the Nigerian market, piloted several sites here and will grow to hundreds of locations over the next year. To support this expansion, we’re planning to hire over 200 people over the next 6 months.

We are recruiting to fill the position below:

Job Title: IT Operations Lead

Location: Lagos
Employment Type: Full Time
Workplace Type: Hybrid
Job function: Tech Operations

Job Role

• Coordinate daily IT operations to ensure system reliability, availability, performance and security.
• Monitor IT infrastructure, including servers, networks, and systems, and address issues proactively.
• Be the first point of IT Support contact for across board, covering all hardware, software, and associated peripherals.
• Collaborate across teams to manage incidents, service requests, and ensure problem resolution within defined SLAs.
• Manage service requests and related service desk tickets, plan and prioritize systematically to significantly reduce backlog and always ensure operational efficiency.
• Deploy technology, and associated devices including new installations and redeployment of existing equipment.
• Ensure accurate documentation of IT systems / infrastructure, processes, and procedures.
• Manage and maintain IT hardware and software inventory, procurement, and distribution while maintaining existing equipment by performing upgrade and new installations.
• Source, recommend, install, and maintain network equipment such as firewalls, routers, and switches while ensuring prompt installation, renewal, and monitoring of antivirus and other security software.
• Ensure compliance with company policies, industry regulations, and cybersecurity standards, including data protection protocols.
• Support IT project implementation, including scheduling, resource allocation, and status reporting.
• Implement the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
• Act as a liaison between technical teams, vendors, and end-users to address IT-related issues and queries.
• Ensure compliance with company policies and industry regulations, including data protection and cybersecurity standards.
• Train and guide end-users on IT systems and tools.
• Provide regular updates and detailed reports on IT operations, incidents and key performance metrics to senior management and suggest improvements to IT infrastructure and processes to enhance operational efficiency and system performance.
• Perform any other duties as required per time.

Qualifications

• Bachelor’s Degree in information technology, Computer Science, or any other related field.
• Minimum of 6+ years of experience in IT operations or a related role.
• Strong knowledge of IT systems, infrastructure, and operations management.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ITSM (IT Service Management) tools and frameworks such as ITIL.
• Experience with cloud services (eg AWS, Google Cloud), virtualization technologies, and cybersecurity practices.
• Knowledge of data management (e.g., SQL, Oracle, or MySQL).
• Project management experience is a plus.

Must have skills:

• Trouble Shooting Skills  
• Analytical skills 
• IT Networking 
• Cloud services

Application Closing Date
Not Specified.