Branch Manager at the Change Room - 2 Openings

The Change-room was established in 2012 with a vision to produce quality human resource solutions. We plan to achieve this by partnering with our clients to provide highly specialized consulting services in the areas of human resources development and business management services.

We are recruiting to fill the position below:

Job Title: Branch Manager

Locations: Lagos & Uyo - Akwa Ibom
Employment Type: Full-time

Job Description

• Develop and implement sales strategies to achieve branch targets
• Manage, train, and mentor a team of insurance agents and support staff
• Maintain high levels of customer satisfaction through effective service delivery
• Ensure compliance with all company policies and regulatory requirements
• Monitor and analyze branch performance metrics, making adjustments as necessary
• Handle escalated customer inquiries and complaints
• Oversee branch administrative functions, including budgeting and financial management
• Develop and maintain strong relationships with clients, vendors, and partners

Qualifications

• Bachelor's degree in Business, Finance, or related field
• 5+ years of experience in the insurance industry, with a focus on sales and management
• Proven track record of meeting or exceeding sales targets
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• In-depth knowledge of insurance products and regulations
• Ability to analyze data and make strategic decisions.
• Customer-focused mindset with strong problem-solving abilities.

Skills:

• Sales strategy development
• Team leadership and management
• Customer relationship management (CRM)
• Regulatory compliance
• Financial management
• Customer service
• Data analysis.
• Communication.
• Problem-solving.

Application Closing Date
4th March, 2025.