Repair Specialist (Lagos) at Fairmoney Microfinance Bank

FairMoney Nigeria is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Repair Specialist

Location: Lagos
Employment Type: Full Time

Roles and Responsibilities

• POS systems, maintenance, troubleshooting, diagnosis, and hardware and software repair.
• Document, prioritize, and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchant's POS systems and terminals.
• Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup, and other maintenance tasks.
• Managing the maintenance of all the POS terminals via the Terminal management system with firmware and application upgrades.
• Provide System Administration for the POS Terminal Management system.
• Monitor and report on activities and provide relevant management information for the solutions.
• Serve as advisor to our employees by answering all of their sales-related questions and concerns.

Requirements

• Proven experience as a POS Repair Specialist or relevant role, with at least 3 years of experience.
• Expertise in troubleshooting and repairing various types of technical equipment.
• Hands-on experience with testing, and maintaining POS systems.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, when necessary.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development.

Application Closing Date
Not Specified.