Salesforce Administrator at ERYK IT Solutions

Eryk IT is a global leader in innovative technology solutions, providing businesses with cutting-edge IT services and products. Our mission is to empower organizations with advanced tools that drive growth, efficiency, and digital transformation. We work with diverse clients across various industries, enabling them to unlock the full potential of their operations through customized IT strategies.

We are recruiting to fill the position below:

Job Title: Salesforce Administrator

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a skilled and proactive Salesforce Administrator to join our dynamic team. 
• The Salesforce Administrator will be responsible for the day-to-day management, maintenance, and enhancement of our Salesforce platform. 
• This role will play a key part in ensuring that our Salesforce system supports business objectives effectively and efficiently.

Key Responsibilities

• Administer and maintain the Salesforce platform, ensuring system reliability and performance.
• Manage user accounts, roles, permissions, and data security settings.
• Customize Salesforce objects, fields, workflows, validation rules, and page layouts.
• Create and maintain reports and dashboards to provide business insights.
• Support end-users by providing training, troubleshooting issues, and addressing system-related queries.
• Collaborate with cross-functional teams to understand business requirements and implement Salesforce solutions.
• Automate processes using Salesforce automation tools such as Flow, Process Builder, and Approval Processes.
• Conduct regular data audits and ensure data integrity within the Salesforce system.
• Stay updated on Salesforce best practices, releases, and new features; recommend enhancements as appropriate.
• Document system configurations, processes, and user guides.

Qualifications

• Bachelor's Degree in Business, Information Technology, or a related field.
• Salesforce Administrator Certification is required.
• 3+ years of experience as a Salesforce Administrator or in a similar role.
• Proficient in Salesforce platform capabilities, configuration, and administration.
• Strong understanding of Salesforce security, profiles, roles, and permission sets.
• Experience creating custom objects, fields, workflows, reports, and dashboards.
• Knowledge of Salesforce automation tools such as Flows and Process Builder.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.

Preferred Qualifications:

• Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce products.
• Familiarity with data management tools such as Data Loader.
• Understanding of Salesforce Lightning Experience.
• Experience working in an agile environment.

Salary
N450,000 - N700,000 / month.

Application Closing Date
19th March, 2025.