Concierge at Banksome Group of Companies

BankSome Group is made up of highly talented, diverse and motivated people who are dedicated to re-defining the business of Construction, Real Estate, Insurance Brokerage, International health Insurance, Bricks & Blocks, Wood & Aluminium, Renewable Energy and Property Management. Headquartered in Lagos, Nigeria and having presence in the United Kingdom and China. The company has developed a good business relationship with a vast network of experts around the world.

We are recruiting to fill the position below:

Job Title: Concierge

Location: Lagos
Job Type: Full-time

Job Summary 

• The Concierge serves as the primary point of contact for guests, ensuring their comfort and satisfaction by anticipating and addressing their needs. 
• This role involves coordinating services, providing information about the local area, and offering tailored recommendations to enhance the guest experience in a luxury setting. 

Job Responsibilities
Guest Services 

• Greet and welcome guests upon arrival, providing a warm and professional first impression. 
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process. 
• Handle guest inquiries, requests, and complaints promptly and professionally. 
• Provide detailed information about the serviced apartments, amenities, and surrounding area. 
• Coordinate luggage assistance, transportation, and other arrival/departure logistics. 

Personalized Recommendations 

• Offer tailored suggestions for dining, entertainment, shopping, and local attractions based on guest preferences. 
• Make reservations for restaurants, events, and other activities as requested by guests. 
• Arrange for special services such as spa appointments, tours, and personal shopping. 
• Liaise with other departments, including housekeeping, maintenance, and security, to fulfill guest requests and resolve issues. 
• Maintain clear and effective communication with guests and team members to ensure high service standards. 
• Keep accurate records of guest interactions, requests, and preferences for future reference. 
• Manage incoming and outgoing mail, packages, and deliveries for clients. 
• Maintain the concierge desk, ensuring it is organized, presentable, and fully stocked with relevant materials (maps, brochures, etc.). 
• Monitor and update client’s profiles to personalize future visits and enhance the overall experience. 
• Assist in emergency situations, ensuring guest safety and providing appropriate support. 
• Coordinate with the front office manager and other departments during emergencies, following established protocols. 
• Stay informed about local events, promotions, and activities to provide up-to-date information to guests. 
• Participate in ongoing training to stay current with industry trends and enhance service skills. 
• Perform other duties as assigned.

Qualifications

• Degree in social sciences, English , Business Administration required. (Estate / Hotel Management is an added advantage)
• 2-3 years of experience.
• Excellent communication and presentation skills.
• Proficient in English
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
• Excellent problem solving and analytical skills.
• Possess strong business acumen.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@banksomegroup.com using the Job Title as the subject of the mail.