Teller at First Ally Trust Microfinance Bank Limited

First AllyTrust (formerly Personal Trust) is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). The Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. First Ally Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the position below:

Job Title: Teller 

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Summary

• The Teller is responsible for providing exceptional account transactions service to customers including efficient and accurate transaction processing. 
• The Teller provides efficient services while ensuring compliance with all operating and regulatory guidelines.

Duties and Responsibilities

• Performs routine transactions, such as deposits, withdrawals, or payments
• Excellent customer service interaction with both internal and external customers
• Ensure prompt, error-free and control-driven cash activities
• Cross selling and upselling of products and services including alternate banking channels
• Maintaining across-the-counter customer interface thus enhancing customer confidence in the bank through timely processing of cash/checks transactions
• Ensure vault operations and Cash Handlings are diligently handled
• Provide back-up services across the operations department
• Ensure prompt, error-free and control-driven cash activities
• Implements operations manual, procedure and processes
• Ensures dual control practices in line with policies
• Manage transaction risks by ensuring accuracy and integrity of instruments and information.
• Detection of fraudulent transactions to prevent losses
• Maintenance of an adequate cash drawer at all times
• Balance cash drawer and reconcile all discrepancies daily
• Maintain all logs/records of transactions in line with the operations manual
• Maintain an effective filing and retrieval system of all batched financial instrument
• Maintains the highest level of confidentiality of customer information
• Implements all other responsibilities as assigned by management.

Qualifications

• OND / HND / BSc in Accounting, Banking and finance or a relevant field
• Evidence of completion/ exemption of/from NYSC

Experience:

• Previous experience as a teller in a financial institution.

Skills:

• Strong time management skills
• Customer satisfaction-oriented
• Adequate mathematical skills
• Meticulous attention to details and accuracy
• Ability to work in a fast-paced environment & under pressure as needed
• Highly organized and able to multi-task.
• Excellent communication and interpersonal skills
• High computer literacy
• Document management
• Warm personality and friendly disposition
• Problem Solving/Analytical skills
• Stress Management/Composure

Application Closing Date
5th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the job title as the subject of the email.