NOC Support Engineer at Equinix

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

We are recruiting to fill the position below:

Job Title: NOC Support Engineer

Job ID: JR-150034
Location: Lagos
Job type: Full time
Work type: Hybrid

Job Summary

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Responsibilities

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• Candidates should possess a B.Sc / HND in Electrical/Electronic Engineering or related discipline
• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
• Working Knowledge of Huawei OSN series equipment
• Working knowledge of Ubiquiti or Ceragon radio
• Working knowledge of IP devices will be a plus
• Ability to speak French is an added advantage

Application Closing Date
Not Specified.